Sales Coordinator

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We are seeking a Sales Coordinator to join our Lightspeed Golf team. As part of the Go-to-Market Operations team and working closely with the Business Transformation team, this role supports the day-to-day operations of the Golf business and helps drive key initiatives forward. If you’re an organized, ambitious, and detail-oriented person who enjoys solving operational problems and making an impact in a dynamic, fast-paced, and growing organization, then this could be the position for you.

What you’ll be doing:

• Work closely with leadership and cross-functional teams to identify opportunities, improve processes, and support the implementation and adoption of tools that enable Sales and Customer Management teams to operate more efficiently and effectively.

• Review closed-won opportunities to ensure compliance with Legal, Finance, Information Systems, and internal GTM requirements, while validating deal data, pricing, products, discounts, billing terms, tax information, and customer details.

• Maintain accurate and complete records across Salesforce and other operational systems (primarily Hubspot), including processing CRM corrections, account updates, asset adjustments, account linking, and other data changes.

• Support the end-to-end operational flow from deal closure through provisioning, implementation, billing, and ongoing account maintenance.

• Support accurate rate adjustments for customers by opening cases and following up once the rates are in, in collaboration with Account Management.

• Verify that sold products, add-ons, integrations, and third-party services are provisioned and billed correctly, while auditing account activity to identify potential revenue leakage.

• Investigate delayed, missing, or incorrect billing events and coordinate resolution with Billing, Finance, Product, Engineering, and Account Management.

• Monitor upsell and new-business deal progression to ensure no opportunity is missed between close, provisioning, implementation, and billing.

• Analyze customer friction, churn, and growth trends, and recommend actions.

• Answer or route customer billing and payment questions to the appropriate internal team.

• Facilitate deal management and account provisioning for reseller and partner-led opportunities, as well as deprovisioning and account-maintenance activities for churned, cancelled, or changed services.

• Develop and maintain dashboards, trackers, and reporting to provide visibility into deal timelines, billing status, operational backlogs, exceptions, and team performance.

• Build and improve intake forms, request workflows, checklists, and standard operating procedures to reduce manual work and improve operational controls.

• Identify bottlenecks and process gaps, then partner with stakeholders to implement scalable improvements.

• Support the rollout of new products, integrations, billing processes, and operational tools.

• Contribute to special projects and broader GTM initiatives as priorities evolve.

What you need to bring:

• Experience in a fast-paced operations, sales support, customer service, billing, payments, CRM administration (Hubspot preferred), or systems operations role.

• Strong attention to detail and a demonstrated ability to maintain accurate customer, deal, and financial data.

• Ability to investigate operational issues, understand system and process flows, and identify root causes.

• Stellar organizational skills, with the ability to manage multiple priorities, requests, deadlines, and stakeholders simultaneously.

• Comfort working across technical and non-technical teams in a changing environment.

• A proactive, resourceful, and problem-solving mindset, including the confidence to ask questions and dig deeper when information is incomplete.

• Sound judgment when handling confidential customer, financial, and business information.

• Experience with Salesforce, billing or payment processing, SaaS, or reporting tools is a strong asset.

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... Hit the ‘Apply’ button and give it a try!

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible hybrid environment (3 days/week in office);

• Genuine career opportunities in a company that’s creating new jobs everyday;

• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed RSU program (we are all owners)

• Unlimited paid time off policy

• Flexible working policy

• Health insurance

• Health and wellness benefits

• Possibility for transit fees to be covered

• Paid leave assistance for new parents

• Volunteer day

#LI-CF1

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

WHERE TO FROM HERE?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here https://www.lightspeedhq.com/careers/.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

WHO WE ARE:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement https://www.lightspeedhq.com/legal/applicant-privacy-statement/.