Sales Coordinator

Company Overview

Prism Industrial Systems is one of India's leading pharmaceutical machinery manufacturers, headquartered in Ahmedabad, Gujarat. Established in 2004, the company designs, manufactures, and exports a comprehensive range of process equipment for the pharmaceutical, nutraceutical, chemical, and food industries. With over 1,000 machines installed across 65+ countries, a 10,000 m² manufacturing facility, and 800+ global clients, Prism Pharma operates across design engineering, precision manufacturing, quality assurance, sales, and after-sales service functions — requiring a diverse workforce of engineers, skilled tradespeople, sales professionals, and corporate staff.

Role Summary

The Sales Coordinator – Domestic Sales will support the Domestic Sales team by managing quotation preparation, customer follow-ups, and sales documentation. Reporting to the Domestic Sales Head, this role is central to reducing customer response time and ensuring a smooth flow of information between customers, the sales team, and internal departments such as Design, Production, Purchase, and Accounts.

The ideal candidate is a detail-oriented, customer-focused professional with strong coordination skills who can manage multiple inquiries at once, maintain accurate records, and keep the sales process moving without delay. This is an execution-focused role that requires discipline, responsiveness, and close collaboration with Sales Engineers and internal stakeholders.

Key Responsibilities

Quotation Preparation & Coordination

• Prepare, review, and submit techno-commercial quotations to customers in coordination with the sales team.
• Coordinate with Sales Engineers to obtain technical information and ensure timely quotation submission.
• Ensure all sales documentation is complete, accurate, and properly archived.

Customer Follow-up & Communication

• Follow up with customers through email and telephone for quotations, pending requirements, and order status.
• Respond promptly to customer queries and escalate critical issues to the Sales Manager.
• Maintain accurate customer records, inquiry status, and communication history in the current system.

CRM & Sales Documentation

• Maintain and update CRM records with complete inquiry, quotation, and communication details.
• Prepare and maintain inquiry, quotation, follow-up, and order tracking reports.
• Ensure sales documentation and customer correspondence are accurate and properly filed.

Interdepartmental Coordination

• Coordinate with internal departments (Design, Production, Purchase, and Accounts) for information required during the sales process.
• Support the domestic sales team in day-to-day administrative and coordination activities.
• Ensure timely coordination with internal departments to avoid quotation and order processing delays.

Reporting & MIS

• Assist in preparing monthly sales reports, MIS, and performance dashboards.
• Track and report pending inquiries, overdue follow-ups, and quotation turnaround time.

Key Performance Indicators (KPIs)

• Quotation turnaround time (TAT).
• Percentage of quotations submitted within the target timeline.
• Customer follow-up completion rate.
• CRM data accuracy and timely updates.
• Number of pending inquiries and overdue follow-ups.
• Customer response time to inquiries.
• Sales documentation accuracy (minimum errors/rework).
• Support provided to the sales team resulting in improved quotation conversion rate.

Qualifications & Requirements

Experience

• 1 – 4 years of experience in sales coordination, sales support, or a related administrative role.
• Experience in any industry is acceptable; experience in B2B industrial sales support or engineering/manufacturing companies is preferred.

Education

• Graduation in any discipline.

Technical Skills

• Good working knowledge of computers and Microsoft Office applications (Excel, Word, PowerPoint, and Outlook).
• Ability to prepare and maintain quotations, sales documentation, and reports.
• Documentation management and record keeping.
• Professional email drafting and business correspondence.
• Basic knowledge of CRM software will be an added advantage.

Core Competencies

• Good verbal and written communication skills in Hindi and English.
• Strong organisational and time management skills.
• Customer-centric approach.
• Attention to detail and accuracy.
• Ability to prioritise multiple tasks.
• Teamwork and interdepartmental coordination.
• Problem-solving and proactive follow-up skills.
• Ability to work under pressure and meet deadlines.

Language Requirements

• English – Fluent (written and verbal).
• Hindi – Fluent (verbal).
• Gujarati – Preferred for effective communication with domestic customers and internal teams.

Working Conditions

• Shift: General Shift.
• Travel: Not required for this role.
• Physical Requirements: None.
• Probation Period: As per company policy.

Contact Details

Contact: Neethu Narambrath

Email: [HIDDEN TEXT]

Phone: [phone removed]