Sales Coordinator - Services Division | Condition Monitoring & Reliability Services
RP GROUP OF COMPANIES · Mumbai · onsite · Posted 58d ago
Not disclosed1–4 yrsfulltimeSourced from
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About this role
Job Description
Position: Sales Coordinator - Condition Monitoring & Reliability Services
Location: Rabale, Navi Mumbai
Employment Type: Full-Time
Department: Services / Sales Coordination
Reporting: To Sales Manager / Business Head
Job Summary
ROKADE Group is looking for a Sales Coordinator to support the Services Division in managing enquiries, quotations, customer follow-ups, service scheduling, documentation, billing coordination and closure of industrial service jobs. The candidate coordinates with customers, Sales Engineers, Condition Monitoring Engineers, Service Engineers, Accounts and Management.
Key Service Portfolio
Service Enquiry Management
Qualification: Graduate / Diploma / B.E. / B.Tech.; B.Com/BBA/B.Sc., Mechanical/Electrical or Sales/Marketing backgrounds preferred.
Experience: 1–4 years in sales/service coordination, industrial services, engineering products, condition monitoring or maintenance. Freshers with strong communication and coordination may be considered.
Required Skills
Professional English email writing; Hindi communication; basic industrial-equipment knowledge; MS Excel/Word; CRM/ERP preferred; strong follow-up and documentation.
KPIs
Enquiry response; quotation TAT; follow-up; service scheduling; report closure; repeat business; AMC renewal; payment follow-up; CRM accuracy.
Position: Sales Coordinator - Condition Monitoring & Reliability Services
Location: Rabale, Navi Mumbai
Employment Type: Full-Time
Department: Services / Sales Coordination
Reporting: To Sales Manager / Business Head
Job Summary
ROKADE Group is looking for a Sales Coordinator to support the Services Division in managing enquiries, quotations, customer follow-ups, service scheduling, documentation, billing coordination and closure of industrial service jobs. The candidate coordinates with customers, Sales Engineers, Condition Monitoring Engineers, Service Engineers, Accounts and Management.
Key Service Portfolio
- Dynamic Balancing Services
- Vibration Analysis
- In-Situ / On-Site Balancing
- Laser Shaft Alignment
- Infrared Thermography
- Motor Current Signature Analysis (MCSA)
- Turbo Machinery Vibration Analysis & Balancing
- Oil Analysis
- Remote Vibration & Condition Monitoring
- Rotor Repair Services
- Ground Vibration Analysis
- Other ROKADE Condition Monitoring and Predictive Maintenance services.
Service Enquiry Management
- Receive enquiries via email, phone, WhatsApp, website, IndiaMART and TradeIndia.
- Identify basic service requirement and route it to the correct Sales/Service Engineer.
- Record every enquiry and ensure none remains unattended.
- Prepare quotations from approved rates and technical inputs.
- Coordinate scope, equipment details, site, manpower, travel and duration.
- Send/revise quotations and maintain records.
- Follow up open quotations, feedback, expected order dates and clarifications.
- Maintain daily/weekly reports and escalate high-value/urgent opportunities.
- After PO, coordinate manpower, site contact, visit dates, scope, instruments/tools and travel/accommodation requirements.
- Follow up service reports and timely submission.
- Maintain service, measurement, thermography, vibration, balancing and alignment records.
- Coordinate invoicing with Accounts and follow up outstanding payments and invoice/GST/PO queries.
- Identify additional-service opportunities from completed jobs.
- Track quarterly/half-yearly/annual requirements and AMC renewals.
- Develop cross-selling such as Vibration Analysis → Balancing → Alignment → Thermography → MCSA → Oil Analysis → Remote Monitoring.
- Maintain customer/plant/contact/equipment/service/quotation/PO/payment data.
- Coordinate Customer → Sales Coordinator → Sales Engineer → Service Engineer → Accounts → Customer.
- Ensure no enquiry, visit, report or payment follow-up is missed.
Qualification: Graduate / Diploma / B.E. / B.Tech.; B.Com/BBA/B.Sc., Mechanical/Electrical or Sales/Marketing backgrounds preferred.
Experience: 1–4 years in sales/service coordination, industrial services, engineering products, condition monitoring or maintenance. Freshers with strong communication and coordination may be considered.
Required Skills
Professional English email writing; Hindi communication; basic industrial-equipment knowledge; MS Excel/Word; CRM/ERP preferred; strong follow-up and documentation.
KPIs
Enquiry response; quotation TAT; follow-up; service scheduling; report closure; repeat business; AMC renewal; payment follow-up; CRM accuracy.
Sourced from foundit
Skills
basic industrial-equipment knowledgeProfessional English email writingcrmHindi CommunicationERPexcel
About RP GROUP OF COMPANIES
RP GROUP OF COMPANIES
25k+
employees
Kolkata
headquarters
₹6.3L PA avg
Avg at RP GROUP OF COMPANIES
About
CCC Group of Companies is a diversified infrastructure and construction firm delivering projects across industrial, commercial, and residential sectors. The company specializes in engineering, project management, and turnkey solutions, ensuring quality and sustainability in its developments. With a focus on innovation and client satisfaction, CCC Group contributes to building modern, reliable infrastructure that supports urban and industrial growth.
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