Sales Coordinator- International Market

ABOUT UNITILE:

Celebrating 32 years of excellence, Unitile shines as a beacon of innovation and trust in the building materials industry. Our dedication to intelligent, sustainable, and flexible solutions has earned us recognition as India's number one raised access floor brand and Asia's Prestigious Rising Brand (2021) by BARC. As a Great Place to Work Certified company, we prioritize a positive work culture fostering collaboration and growth, ensuring our employees feel valued and empowered. Our certification reflects our commitment to creating an environment where our employees rate their experience positively, highlighting our focus on trust, respect, and teamwork.

Our expertise in modular indoor and outdoor flooring systems, structural ceilings, partitions and acoustics solutions enhances any space's efficiency, adaptability, and aesthetics by seamlessly blending form and function. With a portfolio of over 15,000 successful workplace transformations globally, we are driven by a passionate team of dynamic leaders committed to shared success.

Unitile is poised to continue leading the way in innovation and sustainability. By focusing on user-centric design, we are creating solutions that not only meet but exceed the demands of tomorrow's spaces. We remain committed to pushing boundaries, driving progress, and shaping the future of the industry.

YOUR ROLE:

The Sales Coordinator will act as a central execution anchor between the sales team and internal functions (production, logistics, marketing, and material management) to ensure accurate order processing, timely deliveries, and seamless customer support across international markets.

KEY RESPONSIBILITIES:

1. Order Management & Execution Control

• Ensure accuracy of specifications, pricing, and commercial terms
• Coordinate with internal stakeholders (sales, technical, production) for order readiness and approvals

2. End-to-End Order Tracking

• Track orders from booking to dispatch readiness
• Proactively follow up with production, material, and logistics teams to ensure adherence to committed timelines

3. Sales Support (Pre & Post Sales)

• Provide backend support for client inquiries and technical coordination; ensure timely follow up until closure
• Support international sales team with samples coordination, product collaterals, presentations and client submission documents
• Assist in pre-qualification and tender support activities.

4. Inquiry Management & Lead Coordination

• Manage inbound global inquiries (website, email campaigns, calls, social platforms)
• Assign leads to respective sales managers and track progress until closure

5. Market Intelligence & Database Management

• Conduct region-wise market research
• Build and maintain structured databases of potential clients, consultants, and projects
• Support digital marketing campaigns with targeted data

6. MIS, Coordination & Process Efficiency

• Prepare and maintain MIS reports (order status, pipeline tracking, inquiry conversion)
• Ensure accuracy and real-time availability of sales data for management review
• Work closely with Production, Material Management, Logistics, and Marketing
• Improve coordination efficiency and turnaround time
• Identify gaps in order processing workflows and drive improvements

7.Skills & Competencies

• Ability to multitask, work in a fast-paced environment, and meet deadlines
• Well-organized and responsible with an aptitude in problem-solving
• Self-motivated, quick learner and independent mindset
• Strong analytical and problem-solving ability
• Ability to communicate clearly with strong people skills

8.Technical Requirements

• Familiarity with ERP systems
• Experience with CRM tools like Zoho CRM, SAP, or Salesforce
• Proficient in MS Excel & reporting
• Comfortable with WhatsApp / Business communication tools
• Exposure to AI tools (preferred)
• Experience working with clients from SEA, GCC, USA/Europe market

Qualification

• Bachelors Degree (any discipline)
• 5+ years of experience handling similar role
• Preference will be given to candidates from same industry.