Sales Consultant

About Frido

Frido is a leading D2C brand specializing in innovative ergonomic products designed to enhance comfort,

health, and productivity. Our mission is to empower individuals to live and work better through

thoughtfully crafted solutions. We pride ourselves on delivering exceptional quality, customer-centric

design, and a collaborative work environment that fosters professional growth and innovation. Join our

dynamic team and help revolutionize how people experience ergonomics.

Key Responsibilities

• Proactively contact and engage prospective customers who have expressed interest in visiting our

retail stores across multiple communication channels, including email, phone calls, and messaging

platforms.

• Guide and encourage prospective customers to visit nearby retail experience centers to experience

our products firsthand and complete their purchase journey.

• Provide remote assistance to customers via video calls, voice calls, or chat support when retail

outlets are not accessible or convenient to their location.

• Maintain meticulous and accurate records of all customer interactions, lifecycle touchpoints, and

follow-up schedules in the CRM to ensure efficient tracking, pipeline visibility, and reporting.

• Collaborate closely with cross-functional teamsincluding marketing, customer support, and retail

store management—to streamline hand-offs and enhance the end-to-end customer experience.

• Stay informed on industry trends, emerging best practices, and technological advancements related

to inside sales processes, lead routing, and conversion funnel optimization.

Requirements & Competencies

• Strong verbal and written communication skills, with a proven ability to engage, build rapport, and

persuade customers effectively.

• Exceptional objection-handling capabilities, demonstrating professionalism, empathy, and problem

solving skills to turn customer concerns into value-driven opportunities.

• A detail-oriented and highly organized approach to managing customer data, tracking multi-channel

interactions, and documenting follow-up workflows systematically.

• Prior experience in inside sales, lead management, or retail conversion coordination within a fast

paced D2C or retail environment is preferred.