Sales Coach

• Sales Performance Improvement • Drive improvements in sales conversion, ARR, attachment rates, and other revenue-focused metrics.
• Analyze sales performance trends and identify opportunities for individual and team improvement.
• Conduct regular coaching sessions for low and mid-performing agents.
• Create targeted development plans for agents with sales performance gaps.
• Monitor coaching effectiveness and track performance improvements.

Coaching & Development:

• Deliver structured sales coaching using observation-based feedback.
• Conduct side-by-side coaching, call listening sessions, and live interventions.
• Build and execute Individual Development Plans (IDPs) for identified agents.
• Support new hire nesting and early tenure performance improvement.
• Facilitate refresher training sessions on sales techniques and product knowledge.

Quality & Sales Governance:

• Partner with Quality teams to identify key sales opportunities and behavioral gaps.
• Participate in calibration sessions with Operations and Quality.
• Review call audits and customer interactions to identify coaching opportunities.
• Ensure coaching documentation is maintained and tracked effectively.

Stakeholder Management:

• Collaborate with Operations Managers, Team Leaders, Trainers, and Quality teams to drive sales performance initiatives.
• Present performance insights and coaching impact during business reviews.
• Provide recommendations for process improvements impacting sales outcomes.
• Act as a trusted advisor to leadership on sales capability development.

Reporting & Analytics:

• Prepare weekly and monthly sales coaching dashboards.
• Analyze conversion trends, opportunity losses, and performance drivers.
• Track coaching penetration, effectiveness scores, and agent improvements.
• Present actionable insights and recommendations to leadership teams.

Desired Skills:

• Sales Coaching • Consultative Selling
• Objection Handling
• Revenue Optimization
• Performance Management
• Adult Learning Principles
• Call Evaluation and Feedback
• Training Delivery Analytical Skills
• Data Interpretation
• Trend Analysis
• Root Cause Analysis
• Performance Reporting
• Action Planning Behavioral Competencies
• Strong Communication Skills
• Influencing and Coaching AbilityRole & responsibilities

Preferred candidate profile