Sales Coach

The Sales Coach plays a key role in driving sales excellence and performance improvement within the team. This role focuses on enhancing the sales capabilities of consultants through consistent coaching, skill development, performance analysis, and collaboration with operations and training teams. The Sales Coach ensures that every consultant delivers the brand experience while achieving and exceeding sales goals.

Role & responsibilities

Key Responsibilities:

• Conduct regular coaching sessions with consultants to improve sales KPIs and customer experience.
• Analyze individual and team performance metrics to identify gaps and create targeted action plans.
• Partner with Service Delivery and Quality teams to ensure alignment on KPIs, coaching priorities, and behavior reinforcement.
• Deliver sales training refreshers, product updates, and best practice sessions focused on products and solutions.
• Support new hire nesting and ramp-up through guided coaching and performance monitoring.
• Provide ongoing feedback and recognition to reinforce positive behaviors and celebrate success.
• Maintain accurate coaching logs, progress reports, and performance tracking for assigned teams.

Preferred candidate profile

• Bachelors degree preferred; equivalent work experience accepted.
• Minimum 2 years of experience in sales (preferably in a BPO or tech/e-commerce environment).
• At least 1 year of experience as a Sales Coach, Team Lead, or Trainer in a sales-driven campaign.
• Strong understanding of sales metrics, conversion levers, and performance improvement techniques.
• Excellent communication, interpersonal, and presentation skills.