SALES & CLIENT RELATIONSHIP EXECUTIVE
Interior Coach · Gurugram · onsite · Posted 33d ago
About a minute. You'll make an account on the way through.
About this role
SALES & CLIENT RELATIONSHIP EXECUTIVE
Healing Retreats | Wellness Programs | Courses
Location: Gurgaon / NCR
Work Mode: Strictly In-Office | Full-time |
Experience: 1–2+ years
Employment Type: Full-time
Preference will be given to candidates based in Gurgaon or nearby areas of NCR who can conveniently commute to our office.
ABOUT THE ROLE
We are looking for a confident, empathetic and highly organised Sales & Client Relationship Executive to handle sales for our One-Day Healing Retreats, 3-Day Residential Retreats, Wellness Programs, Courses and upcoming projects.
This is a strictly in-house role and requires regular presence at our Gurgaon office. Remote or work-from-home arrangements are not available.
This is not a conventional sales role. It combines sales, relationship building, follow-ups and coordination.
IMPORTANT: EMOTIONAL SENSITIVITY
Our retreats involve emotional healing and deeply personal conversations. Prospective participants may share their stress, anxiety, emotional struggles or personal experiences.
We need someone who can listen before they sell.
* Soft-spoken, empathetic and emotionally mature
* Patient listener with strong people skills
* Comfortable handling sensitive conversations professionally and respectfully
* Able to build trust without being pushy
* Understands that this role is about helping the right person take the right next step — not simply selling a product
This role does not involve providing therapy or clinical counselling.
KEY RESPONSIBILITIES
* Handle leads through calls, WhatsApp and other channels and convert relevant enquiries into bookings.
* Manage the complete journey: Enquiry → Follow-up → Conversion → Booking → Post-sale relationship.
* Build long-term relationships with participants and clients for repeat participation and referrals.
* Coordinate retreat requirements including venues, schedules, participant details and other operational needs.
* Work with the internal team on retreats, courses and new projects.
* Maintain updated Google Sheets/Excel/CRM for leads, follow-ups, conversions and payments.
* Ensure every lead and follow-up is tracked and nothing falls through the cracks.
* Take ownership of assigned projects until completion and closure.
WHAT WE'RE LOOKING FOR
* 1–2+ years of experience in sales, client servicing, counselling, business development, hospitality, wellness or a similar role.
* Excellent English & Hindi communication skills.
* Strong listening, persuasion, objection-handling and follow-up skills.
* Good relationship-building and organisational abilities.
* Comfortable with Google Sheets/Excel and data management.
* Proactive, responsible, detail-oriented and comfortable multitasking.
* Emotionally intelligent, soft-spoken and people-oriented.
* Strong ownership mindset — from enquiry to closure.
* Must be comfortable working full-time from our Gurgaon office.
* Candidates based in Gurgaon or nearby NCR locations will be preferred.
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