Sales & Client Operations Executive

Company: Samvedna Care

Location: [Delhi NCR / Remote / Hybrid]

Experience: 2–5 years

Employment Type: Full-time

About Samvedna Care

Samvedna Care provides mental health and senior care services across employee wellbeing, counselling, mental health, dementia care and caregiver support.

We help individuals, families and organisations access responsive, meaningful care.

About the Role

We are looking for a Sales & Operations Executive to manage the client journey from initial enquiry through service delivery and ongoing relationship management.

This hands-on, client-facing role combines sales, client servicing, operations and stakeholder coordination. The ideal candidate is organised, proactive, empathetic and comfortable managing multiple priorities.

Key Responsibilities

• Manage inbound leads across the website, phone, WhatsApp and email.
• Understand client needs and recommend suitable services.
• Follow up with prospects and drive conversions.
• Explain services, processes and commercial terms.
• Prepare proposals and quotations as required.
• Maintain accurate CRM records and sales pipeline data.
• Identify opportunities for repeat business and additional services.
• Serve as the primary point of contact for assigned clients.
• Maintain timely communication and strong client relationships.
• Coordinate appointments, sessions, workshops and other service requirements.
• Work with clinicians, trainers, vendors and internal teams to ensure timely delivery.
• Manage client concerns and escalations through resolution.
• Coordinate vendor schedules, documentation, invoices and performance.
• Maintain operational trackers, MIS and client records.
• Share regular updates with management.
• Identify recurring issues and support process improvements.

Key Performance Indicators

• Lead response, follow-up and conversion
• Client retention, repeat business and satisfaction
• Timely service delivery and issue resolution
• Vendor and stakeholder coordination
• CRM, MIS and operational data accuracy
• Overall client experience

What We Are Looking For

• 2–5 years of experience in sales, business development, client servicing, operations or customer success
• Strong communication, follow-up and relationship-management skills
• Comfort communicating by phone, WhatsApp, email and video calls
• Strong organisation, problem-solving and prioritisation skills
• Experience with CRM systems and basic reporting or MIS
• Ability to coordinate multiple internal and external stakeholders
• Customer-first, empathetic and confidential approach
• High ownership and proactive problem-solving

Why Join Samvedna Care

Join a purpose-driven organisation working across mental wellbeing, ageing and care.

This role offers broad exposure to sales, client management, operations and service delivery while working closely with clients, professionals and leadership.

If you enjoy taking ownership, working with people and making things happen, we would like to hear from you.