Sales Calling

Job Description: Telecalling / Outbound Sales Executive

Position Title: Outbound Sales / Telecalling Executive

Department: Inside Sales / Outbound Operations

Experience Required: 2+ Years

Employment Type: Full-time

Job Summary

We are looking for a goal-driven and energetic Outbound Sales Executive / Telecaller with at least 2 years of proven experience in voice processes, telesales, or call center operations. In this role, you will be responsible for reaching out to potential customers, introducing our products/services, qualifying leads, and driving sales conversions over the phone.

Key Responsibilities

• Outbound Calling: Conduct outbound calls to prospective clients using pre-defined call scripts and lead databases.
• Sales Conversion: Pitch products/services effectively, identify customer needs, overcome objections, and close sales or secure qualified appointments/demos.
• Lead Qualification & Management: Filter and qualify leads based on target buyer profiles; maintain and update lead statuses consistently in the CRM system.
• Customer Relationship Building: Establish a positive rapport with potential clients and provide clear, accurate information regarding offerings, pricing, and terms.
• Follow-Ups: Conduct timely follow-ups with warm leads to move them through the sales funnel and maximize conversion rates.
• Performance Targets: Meet and exceed daily, weekly, and monthly targets for call volume, talk time, lead generation, and sales closures.
• Feedback & Coordination: Share insights and customer feedback with team leaders and marketing teams to help refine pitch strategies and process flows.

Requirements & Qualifications

• Experience: Minimum 2+ years of experience in Outbound Calling, Telesales, Telecalling, BPO, or Voice Process roles.
• Communication: Excellent verbal communication and persuasion skills in English [and/or insert regional languages, e.g., Hindi/Local Language].
• Sales Acumen: Proven track record of handling customer objections, active listening, and closing sales over the phone.
• Technical Skills: Familiarity with CRM software, dialers, and basic computer proficiency (MS Excel / Google Sheets).
• Work Ethic: Strong time-management skills, goal-oriented mindset, and resilience under target-driven pressure.
• Education: High School Diploma or Bachelors Degree in any field.

Key Performance Indicators (KPIs)

• Daily Outbound Call Volume & Talk Time
• Lead Conversion Rate (%)
• Target Achievement vs. Monthly Quota
• Quality Assurance (QA) Call Score