Sales Back Office Executive

About the Role

We are looking for a detail-oriented and customer-focused Sales Back Office Executive to support our Portfolio Management Services (PMS) and AIF business. The role will be responsible for providing end-to-end operational support to the Sales and Relationship Management teams by ensuring seamless client onboarding, documentation, transaction processing, and coordination with internal stakeholders. The ideal candidate should possess strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

• Provide operational and administrative support to the Relationship Managers (RMs) and Sales team.
• Coordinate the end-to-end client onboarding process for PMS accounts, ensuring timely completion of documentation and account opening formalities.
• Verify client documentation and ensure compliance with regulatory and internal policy requirements.
• Coordinate with clients to obtain pending documents, forms, declarations, and other onboarding requirements.
• Liaise with Operations, Compliance, Custody, Finance, and other internal teams to facilitate smooth account activation and transaction processing.
• Track and monitor onboarding status, application progress, and client requests, ensuring timely closure.
• Maintain accurate client records, sales MIS, and documentation in internal systems.
• Prepare periodic reports and dashboards for the Sales team, including onboarding status, pending cases, and business updates.
• Support the Sales team in executing client transactions and responding to operational queries.
• Ensure timely resolution of client requests by coordinating with relevant internal stakeholders.
• Maintain confidentiality of client information and ensure adherence to regulatory guidelines and organizational policies.
• Continuously identify opportunities to improve operational efficiency and enhance customer experience.

Desired Candidate Profile

• Bachelors degree in commerce, Business Administration, Finance, or a related discipline.
• NISM Certification
• 2- 5 years of experience in Sales Operations, Back Office Operations, Client Servicing, or PMS/Mutual Fund/Wealth Management operations.
• Good understanding of client onboarding processes and financial services documentation.
• Familiarity with KYC, AML, account opening, and regulatory documentation will be an added advantage.
• Strong proficiency in Microsoft Excel and MS Office.
• Excellent communication, coordination, and stakeholder management skills.
• High attention to detail with strong organizational and time management abilities.
• Ability to work independently while managing multiple tasks in a deadline-driven environment.