Sales Associate, Showroom Salesperson

Were Hiring: Hair Coach (Retail Experience Role)
Department: Customer Experience / Clinic Operations
Reporting To: Assistant Store Manager
Employment Type: Full-time
Working Hours: Rotational shifts (10 AM 7 PM / 1 PM 10 PM), 6 days a week
About the Role
If you come from a retail/store background and enjoy interacting with customers, this role is
for you.
As a Hair Coach, you will be the frontline face of Traya Experience Centers, responsible for
delivering a premium in-store experience, building trust with customers, and guiding them
through their hair care journey.
This role is a mix of customer service, consultation support, and relationship
managementsimilar to how you would engage, guide, and retain customers in a retail
store environment.
What Youll Do (Retail + Customer Experience Focus)
Customer Interaction & In-store Experience:
Welcome walk-in customers and ensure a warm, personalized experience
Understand customer concerns and guide them through consultations
Consultative Approach:
Explain Trayas treatment journey in a simple and relatable way
Assist customers in understanding doctor recommendations and product
usage
Customer Retention & Relationship Building:
Build long-term relationships with customers
Motivate them to stay consistent with their treatment plans
Drive repeat visits and product reorders
Follow-ups & Engagement:
Conduct regular follow-ups (calls/WhatsApp) at least 3-4 hours in a day
Track customer progress and ensure satisfaction
Handling Concerns & Objections:
Address customer queries around usage, results, or concerns
Provide reassurance and escalate to doctors when required
Store Operations & Ownership:
Maintain store hygiene, product display, and inventory checks
Ensure smooth day-to-day clinic/store operations
Customer Advocacy:
Encourage reviews, feedback, and testimonials
Deliver a high-quality experience that customers talk about

Who Should Apply
Any Graduates
Experience in retail stores, salons, wellness centers, or customer-facing roles
13 years of experience in customer handling / sales / service roles
Strong communication skills (English, Hindi + local language)
A people-first mindset with empathy and patience
Comfortable with targets, customer engagement, and follow-ups
Basic comfort with digital tools (CRM, WhatsApp, etc.)
What We Offer
Opportunity to transition from retail/store roles to a fast-growing health-tech brand
Exposure to consultative selling and customer experience roles
Structured training and onboarding
Competitive salary with performance incentives
Clear growth path within clinic operations and customer experience
What Success Looks Like in This Role
High customer satisfaction and engagement
Strong repeat customer base
Consistency in treatment adherence
Positive customer feedback and reviews