Sales Associate - Collections | BU - International

Key responsibilities:

• Update and reconcile daily payment records across trackers and internal systems

• Send timely payment reminders and follow up on overdue or missed payments

• Maintain accurate payment statuses, dates and learner records

• Respond to routine learner payment queries using approved communication templates

• Route queries to the relevant teams and manage them through the ticketing process

• Escalate unresolved or complex payment cases to the reporting manager

• Support periodic collections reporting and maintain overall data hygiene

• Contribute towards achieving the team's quarterly collection targets

Requirements:

• Graduate in any discipline

• 0–2 years of relevant experience

• Good working knowledge of Microsoft Excel or Google Sheets

• Comfortable working with formulas, data entry and multiple trackers

• Strong attention to detail and accuracy

• Clear written and spoken English

• Good organizational and follow-up skills

• Ability to consistently meet daily deadlines and turnaround times