Sales and Support Executive
Independent Recruitment Consultant (freelancer) · Chennai · onsite · Posted 1d ago
About a minute. You'll make an account on the way through.
About this role
Job Description:
Sales Support Executive International B2B Sales
About the Role
We are seeking a detail-oriented, proactive, and commercially minded Sales Support Executive to support our sales team in managing B2B customer accounts, processing orders, coordinating with internal and external stakeholders, and ensuring smooth execution of customer requirements.
The role involves handling customer enquiries, quotations, order processing, documentation, follow-ups, customer communication, sales coordination, and reporting while supporting the sales team in achieving business and revenue targets in an international B2B trading environment.
The ideal candidate should have strong organizational skills, excellent attention to detail, good communication abilities, and a strong sense of ownership for customer requirements and sales processes.
This role is NOT related to IT, software development, programming, technical positions, or data-analysis roles.
Roles & Responsibilities:
Sales & Customer Support
Support the sales team in managing key B2B customer accounts and customer requirements.
Handle customer enquiries and communication through email, phone, WhatsApp, and other business communication channels.
Follow up with prospects and existing customers on behalf of the sales team.
Maintain regular communication with customers and provide timely responses.
Support the sales team in converting enquiries into confirmed business.
Assist in maintaining strong customer relationships and ensuring customer satisfaction.
Quotations & Order Processing
Prepare and share quotations based on customer requirements and approved commercial terms.
Assist the sales team with quotations, proposals, purchase orders, and order processing.
Follow up on quotations and pending customer confirmations.
Process sales orders accurately and maintain complete order documentation.
Verify product details, quantities, prices, and other relevant order information before processing.
Track orders and ensure timely completion of customer requirements.
Order & Shipment Coordination
Follow up on purchase orders, invoices, shipping documents, packing details, and other customer requirements.
Coordinate with suppliers, logistics partners, warehouses, and internal teams to ensure timely order execution.
Provide customers with timely updates regarding order status, documentation, dispatch, and shipment.
Identify delays or issues and coordinate with the relevant teams for resolution.
Ensure all customer and shipment-related information is properly documented.
Sales Follow-up & Commercial Support
Follow up with customers on quotations, orders, pending requirements, and other sales-related matters.
Support the sales team in closing enquiries and moving opportunities forward.
Monitor pending customer actions and ensure timely follow-up.
Assist the sales team in achieving revenue targets through effective sales coordination and follow-up.
Support payment and invoice follow-ups when required, in coordination with the accounts/finance team.
Reporting & CRM
Prepare sales reports, pipeline updates, MIS reports, and other management reports as required.
Maintain and update CRM records relating to leads, opportunities, customers, quotations, and orders.
Ensure customer and sales information is accurate and up to date.
Maintain proper records of customer communication, follow-ups, quotations, and orders.
Provide regular updates to the sales team regarding pending enquiries, orders, and customer actions.
Internal & External Coordination
Coordinate effectively with sales, purchasing, finance, warehouse, logistics, suppliers, and other internal teams.
Maintain clear and accurate communication between customers and internal stakeholders.
Ensure customer requirements are communicated correctly and followed through to completion.
Escalate important issues or delays to the relevant manager in a timely manner.
Preferred ProfileExperience
25 years of experience in:
Sales Support
Sales Coordination
Customer Service
Order Management
Commercial Operations
Inside Sales
Experience working with international customers or export businesses is preferred.
Experience in B2B business or trading environments is an advantage.
Background in fashion, beauty, cosmetics, perfumes, luxury, retail, FMCG, trading, or supply chain industries will be an advantage.
Experience handling international B2B customers, suppliers, distributors, wholesalers, or retailers will be preferred.
Graduate degree in Commerce, Business Administration, Management, or a related field.
Key Competencies
Strong organizational and order-management skills
Excellent attention to detail and accuracy in documentation
Strong customer-service and relationship-management skills
Excellent written and verbal communication
Strong email communication skills
Strong follow-up and coordination abilities
Ability to manage multiple customer requirements simultaneously
Good understanding of B2B sales processes
Ability to prepare quotations and business documents accurately
Proficient in Microsoft Excel, Word, and other business documentation tools
Familiarity with CRM/ERP systems will be an advantage
Ability to understand and work with sales reports and basic MIS
Strong problem-solving and decision-making skills
Other Attributes
Highly organized, proactive, and responsible
Strong sense of ownership and accountability
Customer-focused and commercially aware
Able to work independently and in a fast-paced environment
Strong coordination and problem-solving skills
Good at prioritizing tasks and meeting deadlines
Patient and professional when dealing with customers
Comfortable communicating with international customers and business partners
Ability to work effectively with multiple internal and external stakeholders
Positive attitude with a willingness to learn and take responsibility
Key Performance Areas
Performance will be evaluated based on:
Accuracy and speed of order processing
Timely preparation and follow-up of quotations
Quality and responsiveness of customer communication
Timely follow-up on enquiries, quotations, and orders
Effective coordination with suppliers and logistics partners
Accuracy and completeness of sales documentation
Timely updating of CRM and sales records
Effective management of pending customer requirements
Contribution to smooth order execution and customer satisfaction
Support provided to the sales team in achieving business and revenue targets
Sourced from naukri