Sales And Service Engineer
Sculptoris Innovation Private Limited · Mumbai · onsite · Posted 31d ago
About a minute. You'll make an account on the way through.
About this role
Company: Sculptoris Innovation Private Limited
Location: Surat
Job Type: Full-Time
Work Profile: Extensive Field Work & Travel
Job Summary
We are looking for a proactive and customer-focused Area Sales & Service Executive to manage the complete customer lifecycle—from generating business opportunities and demonstrating XRF Gold Testing Machines to installation, customer training, and after-sales technical support. The selected candidate will be responsible for developing the assigned territory while ensuring excellent customer satisfaction.
Key ResponsibilitiesSales & Business Development
Identify and approach potential customers, including jewellers, hallmarking centres, refineries, laboratories, and jewellery manufacturers.
Generate new business opportunities through regular field visits and customer interactions.
Understand customer requirements and recommend suitable XRF machine solutions.
Conduct live product demonstrations and explain machine features, benefits, and applications.
Follow up with prospective customers and convert enquiries into sales.
Develop and strengthen business relationships within the assigned territory.
Installation & Customer Training
Install and commission XRF machines at customer locations.
Install software, configure the system, and ensure proper machine setup.
Verify machine performance before handover.
Train customers and operators on machine operation, software usage, and routine maintenance.
Technical Service & Support
Attend customer service requests and provide on-site technical support.
Diagnose and resolve basic hardware and software issues.
Perform preventive maintenance and health checks to ensure optimum machine performance.
Coordinate with the senior technical team for advanced troubleshooting whenever required.
Reporting & Documentation
Maintain daily reports of customer visits, sales activities, installations, and service calls.
Update customer information and service history.
Submit regular activity reports to the reporting manager.
Training
Selected candidates will undergo one month of comprehensive practical training at our Surat office, covering:
XRF technology and machine operation
Product knowledge
Sales process and customer handling
Product demonstrations
Machine installation and commissioning
Software installation and configuration
Customer training
Preventive maintenance
Basic troubleshooting and technical support
After successfully completing the training, candidates will independently manage their assigned territory for sales, installation, and service activities.
Sourced from foundit