Sales and Reservations Officer

Role & responsibilities

1. Cooperate with clients to determine their needs and advise them appropriate hotels, modes of transportation, costs and accommodation.
2. Build and promote strong, long-lasting relationships with clients.
3. Reply to queries and calculate total travel costs as per their request and offer alternatives in case the requested hotels/resorts are fully committed or fully booked
4. Maintain all the personally made bookings and make sure all the services are in order before guest arrival and payments are collected before the due date.
5. Deal with occurring travel problems, handling complaints swiftly and update the Superior.
6. Provide support to the clients, be reachable over the corporate mobile line and email.
7. Generate proforma invoice” through the system and follow up the deadlines.
8. Work with a reservation system, data entering and maintaining.
9. Update partners with special offers, advise on hotel services.
10. Maintain a healthy relationship with hotels reservations and sales team.
11. Perform daily routine, check to ensure all reservations entered are correct and accurate.
12. Prepare weekly reports and send them to the Superior.
13. Participate in office meetings: company team meetings, meetings with hotel’s representatives.
14. Achieve the company's sales targets.