Sales And Dispatch Officer

Role & responsibilities

• Handle incoming customer enquiries and follow up with leads over phone and WhatsApp.
• Explain products, pricing, offers and basic product features to customers.
• Convert enquiries into orders and maintain regular follow-ups until closure.
• Coordinate with customers for payment, documentation and order confirmation.
• Plan and coordinate daily dispatches with production, transporters and customers.
• Prepare invoices, e-way bills, LR and other dispatch-related documents.
• Track shipments and ensure timely delivery to customers.
• Maintain dispatch, stock and pending-order records.
• Handle purchasing of raw materials, components, consumables and other production requirements.
• Get quotations from multiple vendors, negotiate rates and place purchase orders.
• Follow up with suppliers to ensure materials arrive on time and production is not affected.
• Maintain vendor records, purchase rates, outstanding orders and inventory requirements.
• Coordinate between sales, purchase, production, accounts and dispatch.
• Take ownership of day-to-day operations and report pending issues to management.
• For experienced candidates, supervise telesales/dispatch staff and ensure daily targets are achieved.

Preferred candidate profile

• Graduate/Diploma in any relevant field; technical background is an advantage.
• 2-5 years of experience in telesales, purchase, dispatch, stores or manufacturing operations preferred.
• Strong communication skills in Marathi and Hindi; basic English required.
• Good negotiation and vendor-management skills.
• Comfortable speaking with customers and handling sales follow-ups.
• Knowledge of invoices, e-way bills, transport documentation and dispatch process preferred.
• Good working knowledge of Excel, WhatsApp, email and basic computer applications.
• Experience in manufacturing, agricultural machinery, automobile or engineering industry is preferred.
• Should be proactive, responsible and capable of handling multiple responsibilities independently.
• Candidates from Baramati or nearby areas preferred.
• Manager-level candidates should have team-handling experience and strong ownership of sales follow-up, purchase and dispatch operations.