Sales and Design Consultant - Night Shift (Work From Home)

Job description

Sales:

• Meet or exceed weekly, monthly, yearly sales targets
• Establish rapport and build professional relationships with clients
• Qualify customer by asking clear, direct, exploratory questions to understand their needs
• Work closely with peers and leadership team to support inbound calls, outbound calls, virtual consultations, chat, SMS, and email channels of the business
• Expertly handle customer inquiries, and confidently promote and sell NewAge Products
• Assist customers with placing draft orders or converting drafts to complete sales
• Follow-up with customers regularly to close leads
• Upsell, cross-sell, and offer services to provide the best customer experience

Design:

• Take customer input to design organization solutions to meet their needs
• Use suite of design software to prepare visually appealing recommendations
• Leverage deep product knowledge to creatively solve even the most challenging space solutions
• Deliver customer a personalized, unique, wowing outcome including optional additional elements
• Provide a world class design experience on every interaction

General:

• Regularly share customer feedback to help business plan future products, processes, or other services that are not currently in place
• Identify gaps or issues that could risk the success of sales or promotions, and escalate the concern to leadership for review
• Maintain a high level of work quality across all responsibilities
• Be a brand ambassador for all NewAge product categories
• Advocate on behalf of NewAge customers in everything you do
• Other related duties as assigned

Required Candidate profile

• Post-secondary education in Business, Ecommerce, Sales or related area of study
• Minimum 3 years working in contact centre or a similar capacity
• Minimum 3 years of experience working in a fast-paced, customer-facing role (retail, ecommerce, customer service, hospitality, etc.)
• Minimum 1 year experience preparing home improvement 3D designs or a similar capacity

• Exceptional English written and verbal communication skills
• Superior customer service and sales skills, strong business acumen
• Must be proactive and results oriented with strong organization, communication and influencing skills, a self-starter who takes initiative, seeks opportunities for improvement, and creatively and constructively challenges the status quo
• Thrives in an environment of change and ambiguity

Candidate should have below requirements at their home for WFH

• Steady broadband or cable Internet
• Appropriate working desk for Work from home