Sales and Customer Support Executive

Role Overview:

As a Sales and Customer Support Executive, you will be responsible for engaging with clients and Academic Mentors, handling inquiries, and providing solutions through voice (phone calls) and non-voice (email, live chat, WhatsApp, and social media) support. Your role will be pivotal in managing the customer journey, driving sales conversions, and ensuring a seamless customer experience.

Key Responsibilities:

• Interact with clients and mentors via phone, email, live chat, WhatsApp, and social media messages.
• Own the sales process from lead generation to closure, ensuring customer satisfaction and retention.
• Effectively communicate service offerings, product USPs, and operational guidelines to potential clients.
• Identify customer needs and provide tailored solutions, contributing to revenue growth.
• Resolve customer issues efficiently, escalate unresolved concerns, and follow up on pending queries.
• Maintain a collaborative approach with internal teams to ensure smooth operations.
• Work in a 24/7 dynamic environment with flexible shift schedules.
• Ensure data accuracy and maintain comprehensive records of customer interactions.

Required Skills Competencies:

• Excellent communication skills in English (preference for Australia/UK accent proficiency).
• Strong interpersonal and analytical skills.
• Proficiency in typing (high speed and accuracy required for live chat support).
• Ability to work under pressure and meet tight deadlines.
• Effective multitasking and time management capabilities.
• Strong problem-solving skills with a customer-centric approach.
• Proficiency in CRM tools and Microsoft Office Suite is an added advantage.

Educational Qualifications:

• Graduate from a reputed institution (any discipline).
• MBA or a Masters degree in a specialized subject is an added advantage.
• 1-2 years of experience in international client handling (voice and non-voice support).
• A background in Management, Medical Science, Finance, Accounting, or Engineering is beneficial but not mandatory.