Sales and Customer Service Representative

Responsibilities:
Sales:
Proactively engage with potential customers to understand their needs and identify sales opportunities.
Present and explain product features, benefits, and pricing effectively.
Follow up on leads and inquiries in a timely and efficient manner.
Achieve and exceed sales targets and goals.
Maintain accurate records of sales activities and customer interactions.
Stay up-to-date on product knowledge, industry trends, and competitor activities.
Potentially handle order processing and ensure accurate order fulfillment.
Customer Service:
Serve as the primary point of contact for customer inquiries via phone, email, or other communication channels.
Provide prompt, courteous, and knowledgeable responses to customer questions and concerns.
Troubleshoot and resolve customer issues and complaints effectively and efficiently.
Process orders, returns, and exchanges accurately.
Maintain detailed and accurate customer records.
Proactively follow up with customers to ensure satisfaction.
Identify and escalate complex issues to the appropriate department.
Contribute to the development of customer service best practices.