Sales and Client Success Coordinator

Who We Are Looking For

The Sales and Client Success Coordinator is responsible for managing revenue cycle management (RCM) service support and communication for our smaller members and analysing product usage across our entire member base. You will leverage mass communication technology and work queue management to deliver the liaison and advisory role at scale working to ensure a successful delivery of our RCM services. You will provide solutions to the challenges faced by WebPT RCM members, supporting a primary communication line between members and our RCM Operations team. You will also coordinate with the Account Management team, providing analysis of usage of WebPT products by their members.

What You Should Have to Qualify

• 5 years of experience in full healthcare revenue cycle medical billing and/or RCM Operations
• 2 years of experience in reporting and analytics.
• Excellent customer service skills leveraging excellent communication skills, both written and verbal.
• Ability to think logically and process sequentially with a high level of detailed accuracy and efficiency and presentation skills
• Ability to review and analyze data and make recommendations to members and internal teams.
• Ability to think creatively, desire to try new things and be stellar at interacting with all levels of internal and external organizations.
• Empathy for our members while protecting the interests of our company and its assets.
• Working knowledge of Salesforce or other CRM software tools.
• Ability to maintain focus with interruptions, even in the most stressful of circumstances.
• Successful track record working with RCM operations and client-facing teams
• General knowledge of medical procedures and terminology and treatment practices and ability to communicate such to others.
• Excellent time management skills, with the ability to simultaneously work on multiple complex projects.

Ideally, You Would Also Have These

• BA or BS Degree, preferably in healthcare administration or business
• Physical Therapy billing experience
  
• 2 years of experience supporting small to mid-sized practices.Role & responsibilities