Sales advisor (Mattress Store)

Key Responsibilities

• Greet customers, understand their needs, and provide a positive shopping experience.
• Handle customer queries, objections, feedback, and complaints professionally.
• Maintain customer details and follow up with potential customers.
• Recommend suitable products based on customer needs and requirements.
• Explain product features, benefits, offers, finance options, and suggest upselling/accessories.
• Maintain store cleanliness, product displays, price tags, and overall visual merchandising.
• Monitor stock availability, slow/non-moving stock, and support stock-taking activities.
• Understand customer requirements and provide furniture/layout suggestions using home-planning software.
• Assist with customer visits, visual merchandising, promotions, and other store activities.
• Follow company policies, grooming standards, attendance, and operational processes.