Sales Account Manager

Account Manager – QuestionPro

Location: Goa, India | Full-time, On-site

QuestionPro is looking for an experienced Account Manager to manage and grow relationships with our US-based customers. This is a commercially focused role where you will own a portfolio of accounts, drive renewals, identify expansion opportunities, and build long-term relationships with key decision-makers.

What you'll do:

• Own a portfolio of US-based B2B SaaS customers and build strong, long-term relationships with key stakeholders.
• Manage the complete account lifecycle - engagement, renewals, retention, upsell and cross-sell.
• Proactively identify customer needs and convert them into expansion opportunities.
• Lead renewal conversations, commercial negotiations and deal closures.
• Conduct regular customer reviews/QBRs to understand usage, business needs, challenges and future requirements.
• Run product demos and introduce customers to relevant QuestionPro solutions and new capabilities.
• Work closely with Sales, Product, Support, Services and Research/Panel teams to deliver the right solutions.
• Understand customer use cases and recommend relevant QuestionPro products, services and integrations.
• Identify churn risks early and take proactive action to retain and grow accounts.
• Maintain accurate account, opportunity and renewal information in the CRM.

What we're looking for:

• 5+ years of experience in the SaaS industry, preferably in Account Management, Customer Success or B2B Sales.
• Experience managing B2B SaaS accounts in the US/North American market.
• Proven experience owning renewals, upselling, cross-selling and commercial negotiations.
• Strong communication, presentation, negotiation and relationship-building skills.
• Comfortable working directly with decision-makers and understanding business requirements.
• Ability to independently manage multiple accounts, prioritize opportunities and drive results.
• Strong commercial mindset with a customer-first approach.
• Good understanding of SaaS products and technology.
• Willingness to relocate to Goa and work from our Goa office full-time.
• Willingness to work US business hours.

Why QuestionPro

• Work with a global SaaS company and US-based customers.
• Own meaningful customer relationships and commercial outcomes.
• Exposure to multiple SaaS products across surveys, Research, Customer Experience and Employee Experience.
• Work from Goa with a collaborative and entrepreneurial team.

If you enjoy building relationships, solving customer problems and growing accounts, we'd love to hear from you.