Safety and Security Manager

Manager - Security & Safety
Location: Mumbai, India Department: Corporate Administration Reporting To: Head - Security & Business Resilience
POSITION SUMMARY
Crisil is seeking an experienced Manager - Security & Safety to support the Head - Security & Business Resilience in leading and enhancing the organization's physical security and safety program across India. The role is responsible for overseeing security operations, guarding services, security technology, investigations, risk assessments, regulatory compliance, emergency preparedness, and incident response to safeguard Crisil's people, assets, facilities, and operations.
Working closely with Business Resilience, Technology, Facilities, HR, Legal, Compliance, and business stakeholders, the incumbent will drive security governance, manage critical incidents, support strategic initiatives, and deliver continuous improvements across the security and safety function.
KEY ACCOUNTABILITIES
Security Governance & Compliance
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Assist the Head - Security & Business Resilience in the implementation and oversight of corporate security and safety policies, standards, procedures, and controls.
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Ensure alignment with organizational governance requirements and applicable regulatory obligations.
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Conduct periodic reviews of security controls, operating procedures, and emergency response arrangements.
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Support internal, external, client, and regulatory audits and ensure timely closure of identified actions.
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Provide guidance on security-related regulatory requirements, statutory obligations, and corporate compliance standards.
Physical Security Operations
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Manage and oversee day-to-day physical security operations across Crisil locations.
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Ensure effective access control, visitor management, workplace security, and asset protection measures.
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Conduct site inspections, security reviews, and operational assessments to maintain security effectiveness and operational readiness.
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Drive continuous improvement of physical security programs, processes, and controls.
Guarding Operations & Vendor Governance
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Manage security service providers and guarding operations to ensure delivery against agreed performance standards.
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Oversee vendor contracts, service delivery, performance reviews, and cost controls.
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Ensure compliance with labour laws, statutory requirements, Guard Board regulations, and contractual obligations.
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Review and approve security-related invoices and vendor billing documentation.
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Drive continuous improvement in guard force effectiveness, training, supervision, and service quality.
Security Technology & Projects
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Oversee the operation, maintenance, administration, and effectiveness of security technology platforms across all Crisil locations.
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Manage enterprise security systems, including Access Control Systems, CCTV and Video Management Systems, Visitor Management Systems, Intrusion Detection Systems, Alarm Monitoring Systems, Security Operations/Command Centre technologies, and related security infrastructure.
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Coordinate with Facilities, Engineering, and service providers to ensure the effective operation, testing, maintenance, and compliance of fire detection, life safety, emergency communication, and emergency notification systems.
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Ensure appropriate governance of security systems, including user access administration, system health monitoring, preventive maintenance, testing, documentation, and audit compliance.
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Manage annual maintenance contracts, technology vendors, system performance, service levels, and lifecycle management of security and safety systems.
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Lead the planning, implementation, enhancement, integration, upgrade, and commissioning of security technology projects.
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Ensure security and safety systems remain operational, resilient, and aligned with business, operational, audit, and regulatory requirements.
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Conduct periodic reviews of system effectiveness and recommend technology enhancements to strengthen security, operational efficiency, and user experience.
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Support the evaluation and adoption of emerging technologies to enhance physical security and workplace safety capabilities.
Risk Management, Threat Monitoring & Investigations
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Conduct security risk assessments, vulnerability reviews, and recommend appropriate mitigation measures.
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Monitor emerging threats and developments that may impact personnel, facilities, assets, or business operations.
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Lead or support investigations relating to security incidents, fraud, theft, misconduct, workplace violence, policy violations, and other security-related matters.
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Ensure proper incident documentation, evidence preservation, witness interviews, case management, and investigation reporting.
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Coordinate with Legal, Human Resources, Compliance, and business stakeholders on security investigations and case resolution.
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Support the filing and follow-up of police complaints, FIRs, legal notices, and court-related matters where required.
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Ensure timely escalation, resolution, and closure of security incidents, including the implementation of corrective and preventive actions.
Law Enforcement & Government Liaison
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Develop and maintain professional working relationships with police, law enforcement agencies, government authorities, emergency services, and regulatory bodies.
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Represent the organization in matters involving external authorities on security-related issues, as delegated by the Head - Security & Business Resilience.
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Coordinate responses to law enforcement inquiries, investigations, statutory inspections, and security incidents requiring external intervention.
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Facilitate timely reporting of incidents and ensure compliance with applicable legal and regulatory requirements.
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Provide guidance and support on security-related legal processes and procedural matters in coordination with the Legal function.
Safety, Emergency Preparedness & Incident Response
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Support workplace safety initiatives and emergency preparedness programs across all Crisil locations.
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Coordinate drills, exercises, emergency response activities, and awareness initiatives to strengthen organizational readiness.
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Provide leadership during security incidents, emergencies, and disruptive events.
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Support crisis response activities and partner with Business Continuity and Crisis Management stakeholders during organizational incidents.
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Ensure prompt and effective response to incidents affecting employees, facilities, assets, or business operations.
Stakeholder Engagement & Reporting
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Develop and present security reports, dashboards, risk assessments, and management updates.
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Provide professional security advice and recommendations to business leaders and key stakeholders.
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Foster effective relationships with internal functions, service providers, industry partners, regulatory authorities, and law enforcement agencies.
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Support leadership reviews, client engagements, and audit activities on security and safety matters.
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Support the Head - Security & Business Resilience in strategic initiatives, governance forums, management reviews, and security program development.
QUALIFICATIONS
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Bachelor's Degree from a recognized institution.
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ISO 27001 Certification will be an advantage
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Postgraduate qualifications in Security Management, Risk Management, Safety Management, Criminal Justice, or a related discipline will be an advantage.
EXPERIENCE & PROFESSIONAL CREDENTIALS
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8-12 years of relevant experience in Corporate Security, Physical Security Operations, Investigations, Risk Management, Safety, in IT/ITES or BFSI sector.
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Demonstrated experience managing multi-location security operations, guarding services, investigations, incident management, emergency response programs, and security technology platforms.
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Proven experience liaising with police, government agencies, regulatory authorities, and external stakeholders on security-related matters.
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Experience managing workplace investigations, evidence handling, incident reporting, and security-related legal or statutory processes.
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Experience overseeing electronic security systems, including access control, CCTV, visitor management systems, command centre operations, and life safety systems.
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Working knowledge of applicable criminal procedures, investigation methodologies, evidentiary requirements, and regulatory frameworks.
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Strong understanding of physical security controls, security governance frameworks, regulatory compliance requirements, and industry best practices.
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CPP, PSP, PCI, or equivalent certifications will be considered an added advantage.
KEY COMPETENCIES
Functional Competencies
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Physical Security & Safety Management
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Security Operations, Guarding & Vendor Management
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Security Risk Assessment & Threat Monitoring
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Incident Management & Investigations
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Law Enforcement & Government Liaison
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Security Technology, Electronic Security & Safety Systems Management
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Vendor, Contract & Billing Management
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Labour Law, Guard Board & Regulatory Compliance
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Audit, Project & Stakeholder Management
Technical Competencies
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Access Control Systems and Identity Management
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CCTV, Video Management, and Video Analytics Systems
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Visitor Management Systems
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Intrusion Detection, Alarm Monitoring, and Perimeter Security Systems
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Security Operations Centre / Command Centre Operations
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Fire Detection, Life Safety, and Emergency Notification Systems
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Security Systems Integration and Technology Project Management
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Security Technology Governance, Maintenance, and Lifecycle Management
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Physical Security Risk Assessment Methodologies
Leadership & Behavioral Competencies
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High standards of integrity, professionalism, discretion, and confidentiality.
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Strong leadership, decision-making, and stakeholder management capabilities.
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Excellent analytical, investigative, and problem-solving skills.
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Effective communication, presentation, negotiation, and influencing abilities.
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Ability to perform effectively under pressure and manage competing priorities.
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Sound judgement in handling sensitive investigations and security-related matters.
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Results-oriented with a strong operational and execution focus.
ESSENTIAL ROLE REQUIREMENT
The incumbent must possess a strong operational leadership orientation and the capability to effectively lead and coordinate responses to security incidents, emergencies, and critical situations. The role requires availability to respond at short notice, including outside normal business hours, weekends, and public holidays, and to provide on-site leadership during incidents affecting employees, facilities, assets, or business operations.
The incumbent will serve as the primary operational support to the Head - Security & Business Resilience and may be required to represent the function in meetings, projects, audits, investigations, regulatory engagements, and incident response activities as delegated.
The role is also expected to work closely with relevant stakeholders to support integrated preparedness, response, and recovery activities across the organization from an Incident Response, Crisis Management and Business Resilience perspective..
This is a hands-on leadership role requiring strong operational expertise, security technology management capability, investigative experience, effective engagement with law enforcement and government authorities, and the ability to proactively identify, assess, and manage security risks within a dynamic corporate environment.