SAAS Implementation Consultant / Professional Services Consultant

Professional Services Consultant

About

In the old days, traveling salespeople hit the road with only a suitcase and a smile. And as

timesand technologyhave changed, has emerged as the industry-leading

solution for modern selling that improves those classic tools of the trade.

In our case, the suitcase is more than a decade of expertise building the premier revenue

enablement platform, one that continues to influence the direction in which the industry is

evolving. And the smile? Well, thats the people-oriented culture that surrounds everything

we do.

We bring in great individuals, but we always play as a team. Well enable you to grow like

never before, and we’ll grow with you, too. We are a European-born company with a global

impact, but we like to keep things simple.

We are passionate and bold as well as humble and authentic. We empower each team

member to be their true selves. We take ownership, and we also take vacations.

And although we value constant improvement and frequent platform updates, we try not to

deploy on Fridays.

That’s why does more than drive impactful buying experiences. We take serious

care of our people, but never take ourselves too seriously.

About the Position

As part of our Professional Services team, the Professional Service Consultant (PSC) will

engage with customers to identify and document their Sales Enablement requirements,

leveraging analytical skills and relevant technical knowledge to configure the

solution in accordance with customer requirements. This person thrives in a fast-paced

project-based environment and can translate requirements expressed by marketing and

sales professionals into solutions delivered via the platform. The successful

candidate will demonstrate a track record of multi-tasking and delivering services across

multiple customer engagements.

As a PSC, you will demonstrate expertise in 4 key areas:

Consultancy

The ability to run discovery meetings and advise on best practices that align with customer

business goals, selling strategy and tech stack with a focus on scalability and solutions.

Technical Expertise

PSCs are experts about everything . In addition to mastering the eOS, you

will also develop expertise around other systems we integrate with and complement (CRM,

SSO, CMS, etc) or internal tools we utilize to deliver fast and at scale.

Project Management

Manage the delivery of customer projects from end-to-end. This will include influencing

decisions and managing expectations across multiple internal and external teams. Closely

monitoring hours consumed by tasks delivered to the customer to ensure superior project

hygiene.

Training and Change Management

A successful launch is key to driving business results. You will ensure customer Training and

Change Management teams are equipped with the knowledge and tools for a flawless

rollout to their end-users.

Successful customers are our number one priority. As a PSC, you will directly affect our

customer’s success, both with and in their business.

Key Responsibilities

Deliver end-to-end on multiple projects

Identify customer’s business requirements, prioritize and document them in

accordance with the delivery methodology

Work closely with customers’ Sales, Marketing, Sales Operations, Product and IT

leadership to advance their sales enablement program

Facilitate and lead sessions with customers and provide recommendations based on

best practices

Configure and implement solutions in accordance with customer

requirements and defined project scope

Manage internal and external communications related to the project

Respond to internal and customer requests in a timely, organized fashion

Capture and document project best practices and lessons learned

Responsible for achieving billable utilization targets

Skills we are looking for

Bachelor’s degree or equivalent.

3 to 5 years of experience working in a project-based environment

Excellent communication skills, with the ability to communicate both technical and

business concepts, as well as strong documentation skills

Detail-oriented problem solver that can quickly understand customers’ needs

Solid customer-facing experience with the ability to influence and manage

expectations

Technical acumen

Ability to quickly become proficient in new web technologies, processes, and

methodologies

Nice Extras

Experience with Sales and Marketing domain areas strongly preferred (e.g., Sales

Operations, Sales Training, CRM, Sales Portals, Content/Document Management

and/or Knowledge Management)

Web-Based/On-Demand/SaaS products experience preferred

Travel

Occasional travel is required for organizational meetings and customer onsite

engagements.