SaaS Implementation & Client Success Lead

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a SaaS Implementation & Client Success Lead based in the United States.

This role is ideal for a delivery-focused professional who thrives at the intersection of technology, customer success, and enterprise implementation. You will lead complex SaaS deployments from initial kickoff through successful adoption, ensuring customers achieve measurable value from innovative digital solutions. The position requires strong ownership, structured execution, and the ability to manage evolving products in a fast-paced environment. You will collaborate with engineering, product, and customer teams to translate business needs into successful implementations. As part of a growing organization, you will help shape delivery processes, improve operational excellence, and build scalable implementation practices. This is an opportunity to make a direct impact in a regulated industry where technology, data, and AI are transforming healthcare outcomes.

Accountabilities:: The Implementation and Client Success Lead is responsible for owning customer delivery outcomes from project initiation through post-launch stabilization. This role serves as the central point of accountability for implementation planning, risk management, stakeholder alignment, and successful adoption.

Lead end-to-end SaaS implementations across a portfolio of enterprise customers, ensuring projects are delivered on time and aligned with customer goals.

Own implementation plans, milestones, dependencies, achievements, and risk tracking processes while proactively managing delivery challenges.

Act as the primary customer contact for delivery updates, risks, timelines, and resolution of critical issues.

Coordinate closely with solution engineers, product teams, software engineers, and testing teams to ensure successful deployment.

Adapt implementation approaches across different deployment models, including guided, forward-deployed, and self-service environments.

Identify product limitations, technical dependencies, and release risks while communicating impacts clearly to both technical and business stakeholders.

Support successful go-live transitions by managing hypercare activities, capturing lessons learned, and ensuring smooth handover processes.

Contribute to improving implementation frameworks, documentation, and operational playbooks as the delivery organization scales.

Requirements:

The ideal candidate combines strong enterprise SaaS implementation experience with customer leadership skills, technical understanding, and the ability to operate effectively in complex and evolving environments.

7+ years of professional experience, including significant experience delivering SaaS implementations on enterprise platforms.

Proven track record managing implementations within regulated industries such as healthcare, life sciences, pharmaceuticals, or similarly complex enterprise environments.

Experience delivering solutions while products are still evolving, with the ability to manage adoption challenges, changing requirements, and implementation risks.

Strong project and delivery management capabilities, including experience maintaining delivery plans, risk logs, dependencies, and decision frameworks.

Demonstrated ability to manage multiple concurrent implementations with different customers and deployment approaches.

Strong stakeholder management skills, with experience working directly with senior customer sponsors and cross-functional teams.

Ability to communicate technical concepts, product constraints, and delivery risks clearly to both technical and non-technical audiences.

Technical literacy sufficient to collaborate with engineering teams, understand integrations, data models, configurations, and AI-enabled product capabilities.

Experience using AI tools within delivery workflows, project planning, and operational processes.

Comfortable working independently, creating structure in ambiguous environments, and improving processes while delivering live projects.

Bachelor’s degree or equivalent professional experience.

Benefits:

Remote-first opportunity with flexibility to work from home while supporting global customer engagements.

Competitive annual base salary ranging from $172,466.40 to $258,699.60 USD , depending on experience, location, skills, and qualifications.

Short-term incentive bonus opportunity.

Eligibility for equity-based long-term incentive programs for eligible salaried roles.

Comprehensive healthcare benefits, including medical, prescription drug, dental, and vision coverage.

Retirement benefits, including a qualified 401(k) plan.

Paid vacation, holidays, and leave programs.

Opportunity to work on innovative digital health solutions with meaningful real-world impact.

Collaborative environment focused on continuous learning, inclusion, and professional growth.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1