SA Senior Communications Creator and Trainer

Role Overview

In this role, you will translate evolving M365 Copilot capabilities, governance, and guidance into clear, outcome-focused communications and training content. Working closely with Product, Service Adoption, Change, and Risk teams, you will help employees confidently and effectively use Copilot while ensuring alignment with responsible AI practices.

Key Responsibilities

• Create communication assets including stakeholder presentations, training decks, guides, FAQs, videos, demos, Viva Engage posts, and live enablement sessions.
• Design and deliver role-based training for diverse audiences, including senior leaders and executives.
• Translate M365 Copilot features, use cases, and policies into simple, user-centric messaging.
• Continuously improve content and training based on adoption insights and feedback.
• Support global adoption and rollout initiatives in partnership with Service Adoption, Product, Change, and Communications teams.
• Promote best practices, use cases, and reusable assets across champion and change networks.

Required Skills & Experience

• Hands-on experience using Microsoft 365 Copilot and delivering Copilot-focused training and content.
• Strong communication, storytelling, presentation, and visual content creation skills.
• Experience developing guides, playbooks, FAQs, videos, demos, and learning assets.
• Proven experience in training, enablement, change management, or user adoption programs.
• Strong understanding of Generative AI concepts, prompts, copilots, and AI agents.
• Ability to explain technical concepts to non-technical audiences.
• Excellent stakeholder management and collaboration skills.

Keywords

M365 Copilot, Microsoft Copilot, Generative AI, GenAI, AI Adoption, AI Enablement, Training, Learning & Development, Change Management, Internal Communications, Content Creation, Knowledge Management, Digital Adoption, Prompt Engineering, User Enablement.