S2P Solution Specialist

Main responsibilities:

Operational Support Issue Triage:

• Provide first-line support for S2P-related inquiries, following established procedures to resolve routine issues.
• Assist in troubleshooting basic issues within enterprise systems like Coupa and SHIFT.
• Accurately track all incoming requests and issues, ensuring all necessary information is captured in the team''s centralized tracker.
• Escalate complex or non-standard issues to the Manager for resolution.

Process Adherence Documentation Support:

• Follow established SOPs and work instructions to execute tasks related to the approval workflows and lifecycle.
• Assist in maintaining process documentation, ensuring guides and work instructions are up-to-date with minor changes.
• Support the team by helping to prepare materials for process improvement workshops or meetings and participate in transformative AI tool testing.

Stakeholder Vendor Communication:

• Serve as an initial point of contact for basic inquiries, guiding stakeholders to the correct resources or FAQs.
• Assist in communicating status updates to internal requesters.
• Provide timely and professional follow-up on routine, open cases.

Issue Data Management Support:

• Perform initial triage of inquiries from the intake form, assigning them based on predefined criteria.
• Log and track issues, ensuring case records are kept current.
• Perform routine data entry and data cleansing tasks to support master data.
• Assist in auditing vendor records for completeness and flagging discrepancies for review by the team.

About you:

• Experience: 1-3 years of procurement experience in a coordination, administrative, or operational support role for purchase orders, contracting, vendor invoices/payments. Experience in project management, or the pharmaceutical industry is a plus.
• Recommended Working Hours: Support up to 12:30 PM EST for NA colleagues.
• Soft Skills: Strong organizational skills, high attention to detail, excellent written and verbal communication, a proactive attitude, and an eagerness to learn.
• Technical Skills: Familiarity with Microsoft Office (Word, Excel, Outlook, SharePoint), SmartSheet, SAP (SHIFT), Coupa, Zoom
• Education: Bachelor's degree in Procurement, Business, Communications, or a related field.
• Languages: English (fluent).

Why choose us

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeksgender-neutral parental leave.