Run Team Support Engineer Augmented Delivery (Data & Engineering Platforms)

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your impact

As the Run Team Lead, you will play a key role in maintaining the live service environment, ensuring platforms are reliable, secure, and delivering value to users. You will act as a bridge between engineering, platform teams, and end users, coordinating support, improvements, and releases to maintain a high-quality service. You will help balance innovation with operational stability. This will be a hands-on technical role.

Key Responsibilities

• Support ownership of the live platform service, ensuring uptime, performance, and user satisfaction.
• Monitor and manage service health, ensuring SLAs and operational targets are met.
• Coordinate incident management, issue resolution, and continuous improvement.
• Manage and support the run (operations) team, ensuring monitoring and alerting are in place.
• Act as gatekeeper for platform releases, ensuring stability and reliability.
• Collaborate with development teams to support build-to-run transition.
• Support cost management and optimisation.
• Contribute to platform standards, governance, and procedures.
• Engage stakeholders to ensure high-quality support experience.
• Provide reporting on platform performance, risks, and improvement
  
  

Here's what you'll need

• Bachelor's degree in Computer Science, Engineering, or related discipline (or equivalent experience).
• Experience in platform, operations, or service management roles.
• Familiarity with Databricks or similar platforms.
• Familiarity with cloud technologies (e.g., Azure, Kubernetes).
• Understanding of software development, deployment, and testing practices.
• Understanding of service management principles (SLAs, uptime, incident management).
• Experience with monitoring and operational tooling.
• Experience with DevOps practices, CI/CD, and version control.
• Strong organisational and stakeholder management skills.
• Strong communication skills.
  
  

Desirable Experience

• Experience supporting data or engineering platforms.
• Familiarity with SRE or platform reliability principles.
• Experience in large infrastructure or digital programmes.
• Exposure to cloud cost optimisation.
• Understanding of release management and change control.
  
  

At Jacobs we value people. Having the right balance of belonging, career and lifestyle enables us to consistently deliver and exceed clients expectations.

Working alongside industry leaders, you will have the opportunity to develop your career working on key projects in an environment which encourages collaboration, knowledge sharing and innovation. To support your professional growth, Jacobs flexible working arrangements, extended leave options and a host of social, health and wellbeing events and initiatives will underpin our commitment to you.

At Jacobs it's all about what you do, not where you are, which counts!

We value collaboration and believe that in-person interactions are crucial for both our culture and client delivery. We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations enabling them to deliver their best work.

Your application experience is important to us, and we're keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support.