PUNE · FULLTIME
RUN Service Delivery Manager
Capgemini
Pune · onsite · Posted 9d ago
Sourced from
Undisclosed15–20 yrsfulltimePune
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Section · 01
About this role
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique RD and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.
Your Role
- Own end-to-end Application Management Services (AMS) / Run Operations delivery for enterprise applications.
- Manage production support, incident, problem, and change management while ensuring SLA/KPI adherence.
- Lead customer governance, stakeholder management, escalations, and service review meetings.
- Drive operational excellence, continuous improvement, automation, and service stability initiatives.
- Manage delivery teams, resource planning, capacity management, and basic financial/governance activities.
Your Profile
- 15+ years of IT experience with strong ADM/AMS Application Support background.
- Technical foundation in Java, .NET, C#, J2EE, or other custom application technologies.
- Hands-on experience in Run Operations, Production Support, Incident, Problem Change Management.
- ITIL, ServiceNow/JIRA, SLA/KPI governance, stakeholder and client management.
- Team leadership experience along with exposure to budgeting, forecasting, resource planning, and operational governance.
What you'll love about working here
- You can shape your career with us.
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Section · 02
Skills
AutomationServicenowservice deliveryenterprise applicationsCapacity managementapplication managementadmChange ManagementApplication SupportSLAJira AtlassianJavaStakeholder ManagementoperationsBudgetingJ2EeForecasting
Section · Company
About Capgemini
Capgemini
IT Services & Consulting
235k+
employees
1967
59 years old
Mumbai, Maharashtra
India
About
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value.
Industries
IT Services & ConsultingAnalytics & KPOBankingSoftware Product
Employee ratings
53,345 reviews
3.6/ 5
Culture
3.6
Career growth
2.8
Work-life
3.8
Employees rate it well for
Work Life Balance7494Salary7201Work Culture5032Appraisal4419Senior Management3872
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