RUN Service Delivery Manager
Capgemini · Pune · onsite · Posted 42d ago
Undisclosed12–18 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the worlds mostinnovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as theyprovide unique RD and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days arethe same.
Your Role
- Own end-to-end Run Service Delivery for custom application support environments, ensuring stable day-to-day operations and adherence to SLAs/KPIs.
- Lead Incident, Problem, and Escalation Management, driving root cause analysis, post-incident reviews, and permanent fixes.
- Manage stakeholders and client communications, providing service governance, performance reporting, and escalation management.
- Drive operational excellence and continuous improvement, identifying trends, risks, automation opportunities, and service enhancements.
- Lead large Run/Application Management teams (50-60 members), coordinating across application, infrastructure, and support teams to ensure operational readiness.
Your Profile
- Overall Experience Required is only 12-18 years only needed.
- Application Management (ADM/AM) Run Operations experience with strong focus on production support and service delivery.
- Custom Application Support Background in Java/.Net environments (candidate should not be primarily from SAP, Oracle, Salesforce, or other packaged application ecosystems).
- ITIL Service Management Expertise across Incident, Problem, Change, SLA, and Service Continuity Management.
- Leadership People Management experience managing large teams (50-60+ members) and handling customer escalations.
- Service Governance Reporting with strong experience in SLA/KPI tracking, operational dashboards, stakeholder management, and continuous improvement initiatives.
What you''ll love about working here
Sourced from naukri
Skills
SAPAutomationPeople managementService Managementservice deliveryapplication managementadmRoot Cause AnalysisOracle DBApplication SupportSLAJavaStakeholder ManagementoperationssalesforceEscalation Management
About Capgemini
Capgemini
IT Services & Consulting
235k+
employees
1967
59 years old
Mumbai, Maharashtra
India
About
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value.
Industries
IT Services & ConsultingAnalytics & KPOBankingSoftware Product
Employee ratings
53,345 reviews
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Culture
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Career growth
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Work-life
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