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    Job · 10099870

    TeamLease Services logo

    RTA (Real Time Analyst)

    TeamLease Services · Pune · onsite · Posted 63d ago

    ₹3.5L - ₹4.2L PA1–4 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

    Job Description( ONLY RELEVANT PROFILES ARE ACCPETED)


    The Real-Time Analyst (RTA) is responsible for monitoring and managing real-time operational performance for voice support teams.


    The role focuses on ensuring service levels, productivity, and staffing requirements are met by continuously monitoring queues, agent adherence, and key performance indicators (KPIs).


    The RTA partners closely with Operations, Team Leaders, and Workforce Management to drive operational efficiency and customer satisfaction



    Sourced from naukri

    Skills

    Workforce Managementreal time analysisrtaProcess complianceSla Complianceworkforce planning

    About TeamLease Services

    TeamLease Services logo

    TeamLease Services

    Recruitment

    2.3k+

    employees

    2016

    10 years old

    Bangalore/Bengaluru, Karnataka

    India

    ₹3.5L – ₹4.3L PA

    This role

    About

    As India's largest staffing solutions provider, TeamLease continues to formalize the employment needs of all clients and caters to the recruitment demands with tech-enabled onboarding services.

    Industries

    Recruitment

    Employees rate it well for

    Salary568Work Environment241Work Culture180Senior Management170Appraisal156

    Find them on

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    RTA (Real Time Analyst) · waiting for your command