RRN00017205 - Application Tech Support Practitioner

THE WORK: Join us in creating a vibrant environment where you can build knowledge and support others. You will participate in problem-solving discussions that foster collaboration and innovation. Your enthusiasm for Service Desk Management will shine as you engage with various challenges and opportunities. We are excited to see how you can contribute to our mission and help us grow together!

Assist in ensuring production systems are available and operating effectively.

Drive incident resolution and facilitate communication during outages.

Support the restoration of services in the production environment.

Help establish disaster recovery procedures and maintain data retention practices.

HERE'S WHAT YOU WILL NEED:

Beginner proficiency in Service Desk Management.

Beginner proficiency in Service Desk Voice Support.

It is advantageous to have prior experience in relevant related skills.

Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

Intermediate proficiency in Customer Service.

Beginner proficiency in Technical Troubleshooting.

Intermediate proficiency in Communication Skills.

Beginner proficiency in Time Management.

Advanced proficiency in Problem Solving.