RR-0394624 - UCC: Situation Manager

Job Description: Job description

Facilitate E2E coordination of critical incidents (Business applications and infrastructure)

Initiating Bridge Calls and coordinating with the resolver groups until the issue is resolved.

Coordination of technical restoration actions and plans for Major Incidents, P1 and P2 incidents in a multi-supplier ecosystem

Liaises with High Priority Incident Manager counterparts and proactively remain cognizant of industry trends to develop and promote best practice.

Flexible to work in rotational shift – 24x7, Work from Office & to be ready to be on-call, whenever required.

Manage 3rd party engagement where required, monitor progress, and escalate as needed.

Facilitate technical decision-making with DXC delivery leads and customer/account personnel for actions including changes and workarounds.

Lead or work as part of a team, which may be virtual, global, and/or multifunctional, and address highly complex issues. Trusted advisor inside and outside team/technology area.

Skill Sets Communicate efficiently at all levels written and oral.

Effective communication and analytical skills required to convey ideas and concepts.

Expertise in SNOW (Service Now)

Exposure to MS Word, MS PowerPoint, MS SharePoint.

Ability to work on multiple tasks simultaneously among changing priorities within an accelerated timeframe.

Strong interpersonal skills: ability to interact with all levels of management and customers both internally and external.

Analytical and logical thinking

Proficient knowledge of ITIL concepts - Incident, Problem and Change

Ability to analyze and adapt to changing situations, processes, and environment

Identify process improvements with the process and operational improvements

Good authoritative communication skills

Good Infra & Application Knowledge will be an added advantage

ITIL V3 / 4 certified

 

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available   here .