RPA Production Support Engineer
NTT DATA BUSINESS SOLUTIONS · Bengaluru · onsite · Posted 57d ago
Undisclosed2–6 yrsfulltimeSourced from
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About this role
We are currently seeking a RPA Production Support Engineer to join our team in Bangalore, Karntaka (IN-KA), India (IN).
RPA Production Support Engineer L1/L2
We are looking for an RPA Production Support Engineer to provide 24x7 operational support for business-critical automation processes. The role involves monitoring bot execution, troubleshooting failures, managing incidents, and coordinating with development and infrastructure teams.
Key Responsibilities - Monitor bot execution through MuleSoft RPA Manager.
- Track bot schedules, execution frequency, success rates, and failures.
- Ensure critical bots run as per defined schedules and business timelines.
- Perform initial troubleshooting, bot restarts, and reruns as per SOPs.
- Investigate credential expiry, authentication, access, connectivity, virtual machine, and infrastructure-related issues.
- Analyze bot logs, execution details, screenshots, and error messages.
- Log, prioritize, and track incidents using ITSM tools.
- Escalate code-related or complex issues to the RPA development or L3 team.
- Coordinate with infrastructure, application, security, and business teams.
- Maintain shift handover notes, runbooks, knowledge articles, and operational reports.
- Support incident analysis, root cause analysis, and service improvement activities.
- 2 to 6 years of experience in RPA, application, or production support.
- Experience with MuleSoft RPA Manager or a similar RPA platform.
- Knowledge of bot monitoring, scheduling, execution, and failure handling.
- Understanding of Windows servers, virtual machines, credentials, and access management.
- Familiarity with ITIL processes and tools such as ServiceNow or Jira.
- Strong troubleshooting, communication, and documentation skills.
- Willingness to work in 24x7 rotational shifts.
- Basic knowledge of SQL, PowerShell, APIs, or scripting.
- RPA platform certification.
- Experience supporting enterprise automation in banking, insurance, healthcare, or retail environments.
- Location: Remote
- Experience: 2 to 6 Years
- Shift: 24x7 Rotational Support
Sourced from naukri
Skills
AutomationScriptingretailServicenowitsmAccess ManagementTroubleshootingrpa developmentapisrpaenterprise automationRoot Cause AnalysisIncident Analysisitsm toolsBankingHealthcareJira AtlassianSQLPowershell
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
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NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
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