Rostering & Relationship Officer (Offshore India)

We are an Australian-based disability and community services organisation seeking a proactive and experienced Rostering and relationship Officer to join our offshore team in India.

You will be responsible for managing staff rosters, maintaining strong relationships with clients and support workers, and administrative processes.

This position requires excellent communication skills, strong organisational ability, and the flexibility to work in alignment with Australian business hours.

Key Responsibilities:

Rostering & Operations

• Coordinate and manage day-to-day staff rostering for At-Home support services in Australia
• Match and roster staff to clients in line with agreed service schedules and client needs
• Ensure rostering processes comply with organisational policies and procedures
• Allocate and manage resources to meet operational requirements
• Promote workforce efficiency and ensure continuity of care
• Build and maintain strong relationships with clients, coordinators, support workers, and stakeholders
• Respond to incoming calls and emails in a professional and timely manner
• Resolve rostering or service delivery issues efficiently
• Maintain accurate records and provide administrative support

Administrative Tasks

• Prepare and maintain client service agreements in line with organisational and compliance requirements
• Assist in formatting and updating policies and procedures
• Perform general administrative and clerical tasks, including documentation, data entry, and record management
• Coordinate and arrange group interviews
• Support onboarding processes for new employees
• Ensure all compliance requirements are completed during onboarding and maintained regularly (e.g., documentation, checks, records)
• Perform general HR administrative tasks as required
• Maintain employee records and HR documentation in line with company policies
• Support day-to-day office administration activities as required

Skills & Experience

Essential:

• Minimum 3 years of experience in Overseas Call Centre or Western countries customer service role
• Strong verbal and written communication skills (English)
• Excellent telephone and interpersonal skills
• Ability to manage multiple priorities and work in a fast-paced environment
• Strong administrative and organisational skills
• High-level computer literacy, including:
• MS Word
• Outlook
• Data entry and keyboarding skills
• Understanding of the Australian Disability Sector and NDIS
• Experience working with Australian clients or offshore teams
• Strong problem-solving and analytical skills
• High attention to detail
• Self-motivated, flexible, and goal-oriented
• Ability to build long-term professional relationships

Working Hours

• Working hours to 5:00 AM- 2:00 PM IST.

Benefits & Perks

• Opportunity to work with a reputable Australian disability services organisation.
• Supportive and collaborative team environment
• Career growth and development opportunities.