JO
RO Technician
jobtrade · Hyderabad · onsite · Posted 51d ago
Not disclosedFresherfulltimeSourced from
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About this role
Job Role: RO Technician
Job Description
Job Description
- Visit customer locations across Hyderabad to provide installation, troubleshooting, and technical support.
- Attend and resolve assigned customer service tickets.
- Install and configure Wi-Fi routers and internet devices.
- Install, troubleshoot, and service RO/water purifier connections.
- Diagnose and resolve connectivity, hardware, and installation-related issues.
- Assist customers with mobile application setup and usage.
- Ensure timely closure of service requests while maintaining quality customer service.
- Maintain daily service reports and update ticket status accurately.
- Communicate with customers professionally and explain technical issues and solutions clearly.
- Resolve a minimum of 10 service tickets per day.
- Travel approximately 80–100 km per day to customer locations.
- 12th Pass or above.
- Prior experience in DTH, Broadband, Telecom, RO Service, or Field Service is preferred.
- Freshers with basic technical knowledge can also apply.
- Good communication and customer-handling skills.
- Basic knowledge of smartphones and mobile applications.
- Minimum English writing knowledge is mandatory.
- Own two-wheeler (Bike).
- Valid Driving License (DL).
- Willingness to travel extensively within Hyderabad.
- Ability to work independently in field locations.
- Wi-Fi Installation
- RO Installation & Servicing
- Hardware Troubleshooting
- Connectivity Troubleshooting
- Customer Service
- Mobile App Support
- Technical Support
- Field Service
- Time Management
- Customer Handling
- Basic English Writing
- 9–10 hours per day
- Weekly Off: Any one day as a compensatory off.
- Location: Hyderabad
- Work Area: All over Hyderabad
- Employment Type: Full Time
- Role / Category: Field Service Technician
- Experience: Freshers and Experienced Candidates can apply
- Education: 12th Pass or above
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Skills
Customer ServiceMobile App SupportRO Installation ServicingTechnical Supportconnectivity troubleshootingHardware TroubleshootingField Servicewifi installation