RMC Workforce Manager

At U.S. Bancorp India, we are on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Key Responsibilities

1. Workforce Planning & Capacity Management

• Develop and maintain workforce plans for GCC Risk teams, ensuring capacity, skills and coverage are aligned to current and future business priorities.
• Oversee workload allocation, prioritisation and capacity management across functional Risk teams operating in the GCC.
• Monitor staffing levels, attrition, utilisation, productivity and capability requirements, escalating material risks or constraints to the Head of Risk GCC.
• Partner with global Risk stakeholders to translate functional objectives into clear resourcing plans and delivery expectations.

• Manage the day-to-day operation of functional Risk teams, ensuring deliverables are completed in line with agreed service levels, quality standards and control expectations.
• Establish consistent operating routines, performance indicators and management information to track delivery, quality, productivity and issue resolution.
• Coordinate with functional Risk leads to ensure clear ownership of deliverables, timely escalation of issues and effective management of delivery risks.
• Identify process inefficiencies, resource constraints and operational dependencies, and develop practical improvement plans.

• Provide leadership, coaching and performance oversight to Risk managers, team leads and functional teams operating in the GCC.
• Support recruitment, onboarding, training, capability development and succession planning for GCC Risk teams.
• Promote a high-performance culture focused on accountability, collaboration, inclusion, resilience and continuous improvement.
• Ensure team objectives, individual goals and delivery expectations are clearly understood and aligned to GCC Risk priorities.

• Maintain workforce dashboards and management information covering staffing, skills, attrition, productivity, service performance, quality and operational resilience.
• Support the Head of Risk GCC in preparing updates for GCC leadership, global Risk stakeholders and governance forums.
• Provide insight and recommendations to strengthen workforce governance, operating model effectiveness and delivery resilience.
• Ensure workforce-related risks, issues and dependencies are documented, monitored and escalated appropriately.

• Build productive relationships with GCC leadership, global Risk functions, Human Resources, Finance, Operations and other enabling teams to support workforce planning and delivery outcomes.
• Act as a trusted partner to functional Risk leads, helping to balance delivery priorities, capacity constraints and risk management expectations.
• Champion effective risk culture, operational discipline and professional standards across GCC Risk teams.
• Support transparent communication, timely issue escalation and consistent stakeholder engagement across geographies and functions.

• Third level qualification or equivalent professional experience.
• 10+ years experience in banking, financial services, risk management, operations, workforce management or GCC delivery environments.
• Demonstrated experience managing teams, team leads or operational functions in a complex matrix organisation.
• Experience with workforce planning, capacity management, performance reporting, operational governance and stakeholder management.
• Strong understanding of Risk Management and Compliance operations, control environments and regulated financial services expectations.
• Ability to translate business priorities into practical resourcing, delivery and capability plans.
• Strong communication, influencing and executive-level reporting skills.

• Experience supporting the build-out or scaling of a Global Capability Centre or shared services operating model.
• Familiarity with risk governance, RCSA, issue management, operational risk reporting and service management disciplines.
• Experience using workforce planning tools, dashboards, GRC platforms or management information systems.
• Professional qualification in risk, finance, business management, operations or people leadership is desirable.

• Workforce Leadership: Builds, organises and leads high-performing teams with clear priorities, accountabilities and development plans.
• Operational Discipline: Establishes effective routines, metrics and controls to support reliable delivery and timely issue resolution.
• Risk Mindset: Applies sound judgement and risk awareness to workforce, delivery and operating model decisions.
• Stakeholder Influence: Builds trust and credibility with senior stakeholders across functions, geographies and leadership teams.
• Analytical Thinking: Uses data, dashboards and management information to identify trends, risks and improvement opportunities.
• Execution Focus: Delivers outcomes in a fast-paced, matrixed environment while maintaining quality, accountability and professionalism.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants -https://careers.usbank.com/global/en/disability-accommodations-for-applicants.

Posting may be closed earlier due to high volume of applicants.

This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.