GURUGRAM · FULLTIME
RMA Coordinator
AVI-SPL
Gurugram · onsite · Posted 4d ago
Sourced from
Undisclosed1–2 yrsfulltimeGurugram
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Section · 01
About this role
Job Summary
Responsibilities
Skills and Abilities
Education and/or Experience
Working Environment
Physical Requirements
Direct Reports
Work Hours
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
This position is mainly responsible for handling the day-to-day RMA receiving activities.
Responsibilities
- Handle the day-to-day RMA Receiving activities
- Maintain daily productivity/workflow reports
- Work with customer and vendors regarding returns or DOA s / warranty exchanges
- Collaborate with vendors/manufactures to obtain Return Merchandise Authorizations
- Negotiate with vendor/manufactures on call tags and waiving restocking fees
- Resolve difficult issues related to miss/lost/damage with our vendors/manufactures
- Responsible for scanning all return merchandise authorization documents to the company server
- Follow up and resolve issues related to purchase and sales orders as well as return purchase and return orders
- Maintain, review and update process documentation on a regular basis; Creating new documents as required
- Collaborate with various internal departments and offices on RMA returns and credits
- Other duties assigned as needed
Skills and Abilities
- Communicate and interact with internal employees, clients and colleagues in a professional and timely manner
- Self-starter capable of working independently and ensuring to meet deadlines
- Excellent communication and interpersonal skills, both verbal and written
- Ability to balance multiple tasks with changing priorities
- Excellent structured problem-solving skills
- Demonstrate time management skills with attention to detail
- Ability to exercise solid judgment with sound problem-solving and decision-making skills
- Proficiency in Microsoft Office applications (Word, Excel, Outlook)
Education and/or Experience
- Minimum High School Diploma or equivalent
- Minimum 1-2 years experience in logistics and/or customer service preferably in AV/Video Teleconferencing, Construction, Telecommunications or related field
- Experience operating in a multi-state and/or complex matrix business environment
Working Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations and computers/printers).
Physical Requirements
The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. This position regularly requires employees to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment
Direct Reports
This position does not have direct reports.
Work Hours
Work hours and location may be altered by AVI-SPL as deemed necessary.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
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Section · 02
Skills
Customer Servicetime management skillsmicrosoft officeprocess documentationtelecommunicationsoffice equipmentconstructionLogisticscontractorSalesCommunication And Interpersonal Skills
Section · Company
About AVI-SPL
AVI-SPL
350
employees
Gurgaon / Gurugram, Haryana
India
₹10.6L PA avg
Avg at AVI-SPL
About
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow.
Industries
AudioAudio/Visual EquipmentDigital MediaProfessional ServicesSoftware
Employee ratings
10 reviews
4.0/ 5
Culture
4.0
Career growth
3.9
Work-life
3.8
Employees rate it well for
Compensation & Benefits40Overall Company40
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