RMA Coordinator

We are looking for an RMA Coordinator to manage customer-returned material end-to-end - from inspection and sorting through to supplier recovery and Hold Rack clearance. The role requires accuracy, follow-through, and the ability to coordinate across purchase, technical, and finance to close every return efficiently.

Key Responsibilities

• Inspect material returned by customers and identify items fit to be stocked back in.
• Sort damaged or faulty returns and route them to the Technical Team.
• Verify and record the refund amount already provided to the customer for each return.
• Raise supplier claims for refund or replacement on faulty/defective material and track them to closure via regular MoM follow-ups.
• Audit the Hold Rack periodically - identify why material is held and act (stock-in, add missing part, or send to Technical).
• Maintain accurate return/RMA records and share status updates with Upper Management.
  Desirable Skills

  • Strong verbal communication and coordination skills - this role involves regular touchpoints with Warehouse, Technical, Purchase, and Supplier teams, and needs someone who can drive alignment across all of them.
  • Sound decision-making ability to independently assess returned material and decide the right course of action (stock-in, technical escalation, or supplier claim).
  • Basic technical knowledge of electronic components, sensors, modules, and boards.
  • Working knowledge of MS Excel.
    Job Benefits:

    • 5 days working.
    • 2 Weekly Offs
    • Health Insurance " , "status":"1" , "job_features":[{"value":"RMA Coordinator" , "feature":"Designation"} , {"value":"Male / Female anyone can apply" , "feature":"Gender"} , {"value":"Dighi , Pune" , "feature":"Location"} , {"value":"01" , "feature":"Number of Positions"},{"value":"ITI (Electrical / Electronics / Mechanical) or any discipline, with basic computer and electrical/technical knowledge." , "feature":"Qualification"} , {"value":"In-hand u20b915 , 000u2013u20b922 , 000 / month + PF, ESIC","feature":"Salary Range"},{"value":"0u20132 years in back-end purchase, RMA, or purchase support (ITI / any discipline)","feature":"Work Experience"}],"