RL - Wheels: Sales Lead – Outbound (AVC) Channel - Auto Loan

About the Role:
The AVC Sales Lead will be responsible for driving business growth through the AVC Channel by leading a distributed team across currently existing 6 AVC centres. The role will own channel sales targets, drive conversion and productivity metrics, and ensure seamless execution through close collaboration with Sales Managers, AVC teams, BIU, Marketing, Operations, Product and other support functions.
Sales Lead will be responsible for developing and executing channel strategies, ensuring a steady flow of quality leads and customer data, driving daily performance reviews, and maximizing business conversion through effective governance and people leadership.

Details of the Role:
Department Retail Lending
Grade AVP
Sub-Department RL- Wheels
Reporting (Business) SVP II
Location Mumbai
Reporting (Matrix)

Key Responsibilities:
Business Ownership & Revenue Delivery
.Own and deliver the business targets assigned to the AVC Channel.
.Develop and execute strategies to maximize lead conversion and business generation through tele calling teams.
.Drive productivity, sales performance, and channel profitability across all tele calling centres.
.Monitor sales funnel performance and take proactive measures to improve conversion ratios and business outcomes.
.Identify opportunities for business growth, process enhancement, and channel expansion.

Team Leadership & Performance Management
.Lead and manage a team of 6 Sales Managers and their dedicated ROs based across 6 tele calling centers PAN India.
.Provide strategic direction, coaching, mentoring, and performance management support to Sales Managers.
.Ensure alignment of individual, team, and channel goals with overall business objectives.
.Drive a high-performance culture through regular reviews, performance tracking, and capability development initiatives.
.Monitor staffing, productivity, and engagement levels across locations.

Stakeholder Management
.Liaise closely with Business Intelligence Unit (BIU) and relevant internal teams to ensure timely availability of quality customer data for AVC Team
.Drive effective coordination between AVC teams and sales team to ensure smooth execution and business delivery.
.Provide periodic business insights and recommendations to senior leadership based on data analysis and market trends.

Analytics & MIS
.Review and analyze daily business performance dashboards and MIS.
.Monitor lead utilization, sales productivity, campaign performance, and conversion metrics.
.Identify trends, gaps, and opportunities through data-driven analysis and implement corrective actions.
.Present regular performance updates and business reviews to senior management.

Key Deliverables
.Achievement of assigned AVC Channel business targets.
.Improvement in lead-to-sale conversion ratios.
.Enhanced productivity across AVC centres.
.Ensure Effective utilization of customer databases and lead pools.
.Robust governance and daily performance management.
.Strong collaboration with BIU and cross-functional stakeholders
Qualifications:
.Graduation/post-graduation from a recognized institute
.Minimum 10 years of work experience
Role Proficiencies:
.Strong sales orientation
.Adept at communication (English and local language) and interpersonal skills
.Proficiency in managing clients, partner relationships, diverse stakeholders and channels
.Ability to align with objectives and new initiatives of the bank
.Skill in managing team efficiently and productively
.Competence in managing within a dynamic, priority-setting environment
.Strong risk and compliance mindset