Risk Control Manager - Virtual Operations

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Risk Control Manager - Virtual Operations based in United States.

This leadership role is responsible for building and scaling a high-performing virtual risk assessment operation that supports underwriting decisions and strengthens the customer experience. You will translate risk control strategy into effective operating models, service standards, governance practices, and workforce plans. The position combines operational leadership, analytics, technology adoption, quality assurance, and continuous improvement. You will work closely with underwriting, field risk control teams, technical specialists, and business stakeholders to ensure consistent and efficient service delivery. The role also provides opportunities to modernize virtual assessment capabilities through automation, digital tools, and data-driven decision-making. Success requires both strategic vision and enough technical depth to maintain credibility across virtual and field-based risk operations.

Accountabilities: Lead the enterprise virtual risk assessment program, establishing operating strategies, annual priorities, service standards, roadmaps, staffing plans, and measurable success criteria aligned with underwriting and risk control objectives.

Oversee day-to-day virtual operations, including workflow intake, assignments, inventory management, workload balancing, turnaround times, due-date compliance, escalations, and operational continuity.

Develop capacity and resource allocation models using demand, submission volume, account complexity, geography, service requirements, and performance trends.

Establish governance and quality assurance practices covering assessment documentation, photo and video evidence, report quality, technical accuracy, data integrity, underwriting relevance, and regulatory compliance.

Implement audit, calibration, remediation, and corrective-action processes to improve consistency, service quality, and adherence to applicable policies and standards.

Use dashboards, performance data, and trend analysis to identify gaps, forecast demand, optimize resources, and provide actionable recommendations to leadership.

Provide concise executive reporting on program performance, risks, opportunities, decisions required, and progress against strategic objectives.

Lead the evaluation, implementation, and optimization of virtual assessment technologies, digital documentation tools, automation, and standardized workflows.

Manage vendor-supported virtual services when applicable, ensuring appropriate performance, quality, cost effectiveness, integration, and customer experience.

Lead, coach, and develop virtual Risk Control professionals through performance management, training, workload guidance, succession planning, and individualized development.

Build strong collaboration between virtual and field operations through cross-training, knowledge sharing, technical calibration, and coordinated service delivery.

Represent the virtual program with leadership, customers, brokers, and cross-functional stakeholders while serving as an escalation point for complex service issues.

Complete virtual and occasional onsite assessments for complex accounts to maintain technical credibility, validate standards, and improve the effectiveness of the operating model.

Identify opportunities for process improvement, automation, and service modernization while ensuring assessment quality and underwriting value remain strong.

Requirements

Bachelor’s degree in Risk Management, Safety, Engineering, Business, Analytics, or a related discipline is required; an advanced degree is preferred.

At least 5 years of progressive experience in risk control, safety, insurance operations, or a related field, including dedicated experience using virtual methods for risk assessments and services.

Demonstrated success leading operational improvement initiatives, technology adoption, workforce planning, or complex cross-functional programs.

Advanced knowledge of risk assessment practices, virtual service delivery, insurance operations, and applicable regulatory or industry standards such as OSHA, NFPA, ANSI, and FMCSA, as relevant.

Strong strategic planning, analytical, communication, influence, and stakeholder-management capabilities, with the ability to translate strategy into measurable execution.

Experience using workflow management systems, virtual collaboration platforms, reporting tools, dashboards, and data analytics to monitor and improve operational performance.

Strong ability to interpret performance data, establish governance frameworks, identify operational risks, and develop practical solutions.

Proven leadership skills with experience coaching, developing, and motivating teams while establishing accountability and high performance standards.

Ability to build trusted relationships with underwriting, field operations, technical specialists, customers, brokers, and senior leadership.

Excellent judgment and problem-solving skills, particularly when managing competing priorities, escalations, and complex operational challenges.

Ability to work independently and collaboratively across multiple teams and time zones.

Willingness and ability to travel periodically for team meetings, customer engagements, training, and business needs.

Ability to conduct occasional onsite risk assessments in industrial, commercial, or construction environments and use appropriate personal protective equipment when required.

Benefits

Base salary range of $130,000–$175,000 annually , with individual compensation determined by factors such as experience, education, certifications, skills, geography, internal equity, and market data.

Annual incentive compensation.

Medical, dental, vision, and life insurance coverage.

Accident, critical illness, and short-term disability insurance options.

Retirement plans with employer contributions.

Generous paid time-off program.

Programs supporting employee wellbeing and financial security.

Primarily office-based working conditions with flexibility to support virtual operations and periodic business travel.

Opportunity to lead a strategic virtual operations program and influence technology, process, and service modernization.

Collaborative environment with exposure to senior leadership, underwriting, technical specialists, and cross-functional business teams.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1