Risk & Compliance Program Manager

Role Summary:

We are looking for a highly motivated Risk & Compliance Program Manager to strengthen our risk management framework, ensure regulatory compliance, and support scalable growth across fintech, banking, and payments operations. This role will partner with cross-functional teams to operationalize risk processes, oversee compliance programs, support audits, and build governance infrastructure that aligns with business and regulatory requirements.

Key Responsibilities:

Risk Management & Compliance:

- Maintain and manage the enterprise risk register.

- Track risk acceptances, mitigation plans, and committee action items.

- Drive issue management, corrective action plans, and control testing activities.

- Ensure ongoing compliance with FinCEN, Nacha, PCI DSS, SOC 2, and other applicable regulations.

- Lead Business Impact Analysis (BIA) and Business Continuity Planning (BCP) initiatives.

Client Due Diligence & Access Controls:

- Conduct client onboarding risk assessments and due diligence reviews.

- Manage client questionnaires, contractual risk reviews, and onboarding checkpoints.

- Monitor ACH limits, onboarding conditions, and client-specific compliance obligations.

- Standardize responses to client RFIs and due diligence requests.

- Partner with Security teams to strengthen access control governance and conduct periodic access reviews.

Regulatory Compliance & Policy Management:

- Monitor and interpret regulatory changes related to BSA/AML, Nacha, OCC, FFIEC, GLBA, and other industry requirements.

- Translate regulatory requirements into actionable internal processes and controls.

- Ensure policies, procedures, and communications remain aligned with regulatory and client commitments.

- Support continuous improvement of compliance and governance programs.

Product & Operational Risk Governance:

- Embed risk assessments into product development and client onboarding workflows.

- Establish and maintain approval thresholds, exception management, and escalation processes.

- Track risk deviations, approvals, and acceptance records.

- Collaborate with Legal, Product, and Operations teams to ensure consistent risk-based decision-making.

Audit & Vendor Risk Management:

- Lead audit preparation and readiness activities for SOC 2, PCI DSS, client audits, and compliance reviews.

- Maintain centralized audit documentation and evidence repositories.

- Coordinate compliance testing, remediation activities, and risk committee reporting.

- Strengthen vendor risk management processes through control assessments and ongoing monitoring.

Governance, Reporting & Infrastructure:

- Develop and maintain Key Risk Indicators (KRIs), dashboards, and executive reporting.

- Prepare risk and compliance reports for leadership and board-level stakeholders.

- Partner with SalesOps and Legal teams to integrate risk controls into Salesforce and contract workflows.

- Design scalable, repeatable governance processes that support organizational growth.

Required Qualifications:

- 5 to 8 years of experience in Risk, Compliance, Operations, or Governance roles within FinTech, Banking, Payments, or BaaS organizations.

- Strong understanding of regulatory compliance, risk management, vendor risk, audit readiness, and access control frameworks.

- Experience building and scaling risk or compliance programs across multiple business functions.

- Knowledge of BSA/AML, FinCEN, Nacha, PCI DSS, SOC 2, OCC, FFIEC, and GLBA.

- Experience with tools such as Power BI, JIRA, ServiceNow, and Salesforce.

- Strong analytical, organizational, and stakeholder management skills.

Preferred Skills & Attributes:

- Strong systems-thinking and process improvement mindset.

- Ability to manage multiple priorities in a fast-paced environment.

- Excellent communication and cross-functional collaboration skills.

- Proactive, resourceful, and results-oriented approach.

- Strong problem-solving and decision-making abilities.

- High level of integrity, accountability, and professionalism.

- Ability to build scalable governance frameworks and operational infrastructure.