Risk and Fraud Investigator
Niyo Solutions · Bengaluru · onsite · Posted 21d ago
Undisclosed4–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
About the Role
We need a hands-on Team Lead to run our day-to-day operations across Transaction Monitoring, Chargeback Management, and Law Enforcement (LEA) responses.
You ll direct a team of analysts tackling financial crime, payment disputes, and responding to tight-turnaround legal demands. If you know payment system rules, have dealt directly with police or regulatory orders, and know how to keep a fraud team running smoothly, this role is for you.
What Youll Do
- Team Operational Leadership
- Direct the daily queue, ensuring the team hits strict SLAs on alerts, chargebacks, and legal notices.
- Coach analysts through complex cases, run regular quality checks, and handle escalated fraud decisions.
- Keep standard operating procedures updated as card network rules and regulations change.
- Transaction Monitoring Fraud Operations
- Monitor live transaction streams to catch suspicious behaviour, account takeovers, and money laundering patterns.
- Partner with Product and Risk Engineers to tweak monitoring rules, trim down false positives, and plug fraud vectors.
- Lead deep-dive investigations into complex fraud cases and flagged accounts.
Chargebacks Disputes
- Run end-to-end representment operations across Visa, Mastercard, and local payment rails.
- Drive up our win rates and keep our overall dispute and fraud ratios well clear of network monitoring thresholds.
- Feed chargeback root-cause insights back to product and customer support to fix underlying issues.
- Law Enforcement Liaison Legal Requests
- Handle intake, validation, and fulfilment for subpoenas, court orders, police requests, and asset freezes.
- Serve as the point of contact for law enforcement inquiries while ensuring data disclosures remain fully compliant with privacy laws.
- Maintain clean audit trails and tracking for all legal and law enforcement requests.
What We re Looking For
- 4-6 years of experience in fraud ops, risk, or compliance within fintech, payments, or e-commerce.
- 2+ years in a supervisory role, squad lead, or senior analyst position where you mentored others and managed queues.
- Solid operational track record across all three core areas: tuning transaction monitoring rules, handling chargeback representments (Visa/Mastercard VROL/Mastercard Connect), and processing LEA notices.
- Data-fluent: Comfortable pulling data in Excel or SQL to build quick reports, track team SLAs, and spot fraud trends.
- Sound judgment: Sharp communication skills with the composure to handle sensitive legal requests and high-risk fraud escalations cleanly.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer SupportAuditinglaw enforcementSenior AnalystSLASStandard Operating ProceduresE-commerceSQLoperationsLegal
About Niyo Solutions
Niyo Solutions
Financial Services
459
employees
2015
11 years old
Bangalore,Karnataka
India
₹17.4L PA avg
Avg at Niyo Solutions
About
Fintech company offering holistic digital banking solutions
Industries
Financial ServicesInternet
Employee ratings
10 reviews
3.0/ 5
Culture
2.3
Career growth
1.7
Work-life
2.2
Employees rate it well for
Work-Life Balance31Overall Company30
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