Risk And Compliance Manager

1 month travelling to PH/2 times

8 reviews in a year for all the departments

Hands on excel analysis

Process design review

PPT skills to publish the report

BPO industry

Roles and Responsibilities

• Lead and manage end-to-end audit assignments, risk assessments, and control reviews across multiple business functions and geographies.
• Collaborate with senior business leaders and key stakeholders to assess risks, strengthen controls, and support process improvement efforts.
• Review contracts, policies, regulatory requirements, and operating procedures to create audit checklists, assess compliance during reviews, and identify potential business risks.
• Lead process walkthroughs, design reviews, control testing, and process security risk assessments to identify risks and evaluate the effectiveness of existing controls.
• Perform risk-based reviews of billing processes, operational design reviews, and financial controls to identify revenue leakages, process inefficiencies, and control gaps.
• Analyze complex datasets and business information using advanced Excel capabilities and data analysis techniques.
• Hands-on experience in conducting design reviews and control testing across Hiring, Background Verification, Training, Quality, Operations SLA, Physical Security, Client Billing, Business Continuity Management, Payroll, and Health & Safety functions.
• Perform root cause analysis of identified issues and work with stakeholders to develop Corrective and Preventive actions.
• Conduct discussions with senior management and process owners to understand business operations, key risks, and control environments.
• Prepare and present audit reports, executive summaries, dashboards, and management presentations for leadership review.
• Monitor remediation plans and track closure of audit findings to ensure agreed actions are implemented within committed timelines.
• Build and maintain strong working relationships with internal stakeholders, business leaders, and cross-functional teams to support effective audit execution and issue resolution.
• Identify emerging business risks, control weaknesses, and compliance concerns, and raise critical matters to leadership as appropriate.
• Identify opportunities to improve processes, controls, reporting, and overall operational effectiveness.
• Ensure audit documentation, working papers, and reports are maintained in line with internal standards and applicable regulatory requirements.
• Collaborate with global and regional teams on reviews, investigations, and client compliance requirements
• Represent the audit function in meetings with senior leadership and external stakeholders, as required.
• Travel to local/international company locations to conduct audits, process reviews, workshops, and risk assessments.
• Perform additional responsibilities and special assignments as directed by management.

Mandatory Requirements

• Demonstrated experience in Audit, Risk Management, Internal Controls, Compliance.
• Strong expertise in process mapping, risk identification, control evaluation, control testing and operational effectiveness reviews across all functions and departments.
• Advanced proficiency in Microsoft Excel to analyze large set of data using formulas, Pivot, Power Query, and data analytics technique.
• Excellent understanding of contracts, policies, regulatory requirements, and control frameworks.
• Strong analytical, investigative, and problem-solving skills.
• Proven experience leading audit engagements and working with senior management and executive stakeholders.
• Excellent verbal and written communication skills, including report writing and presenting to senior leadership.
• Experience in MS PowerPoint to create audit report, dashboards for leadership meetings. 
• Strong stakeholder management, with the ability to challenge constructively and drive action.
• Ability to independently manage multiple audits and priorities while meeting deadlines.
• High degree of professionalism, integrity, and confidentiality in handling sensitive business information.
• Ability to travel as required to support business and audit objectives.
• Willingness to work across functions, locations, and business units.

Critical Competencies

• Internal Audit & Risk Management
• Process Reviews & Control Testing
• Billing and Revenue Analysis
• Advanced Excel & Data Analytics
• Process Mapping
• Root Cause Analysis
• Interviewing and Probing skill
• Stakeholder Management
• Executive Communication & Presentation Skills
• Report Writing
• Problem Solving & Decision Making
• Project Management