Rider Cluster Manager

Rider Cluster Manager
Role: Rider Cluster Manager
Core Areas: Last Mile, Data Analysis
Must have: Experience in handling delivery partners
Our Story
Zepto is a fast-growing startup that delivers groceries in 10 minutes flat through an
optimized network of dark stores that we're building across the country! Were scaling
up rapidly across India with operations live across Mumbai, Bangalore, Delhi NCR,
Chennai and Hyderabad.
We are incredibly well funded we recently announced a fundraise from Indian
and Global investors that include Y Combinator, Nexus Venture Partners, Glade Brook
and more! Weve also built out one of the best startup teams in India, with Senior
Executives from Uber, Flipkart, Dream11 and institutions like Stanford, INSEAD, IIM, and
IIT.
Zepto was recently recognized as the top startup in a Linkedin startup survey.

Your Role:
Work closely with all the functions to achieve overall business goals
Ensuring that every individual store team focuses on rider Safety, Quality, behavior
control, and ensuring traffic rules are followed by them.
Work to ensure that we are delivering an excellent customer experience and
address escalated customer concerns as necessary
Monitor real time service levels and schedule adherence, and minimize leakages
such as RTO.
Perform ad-hoc analysis and reports based on business needs.
Deep Dive and Analytical, Insist on high standards.
Lead/manage the team-ensure the KRAs of the team members are met and
assist/train then in achieving the same
Making plans on fleet logins and requirements based on projected orders and
ensuring zero order loss at any operational hours.
Working on overall Cost Per Order(CPO) of the store and making plans on how to
reduce them and to execute them.
One must be able to handle a fleet of 500-600 of the last mile fleet and should be
good at grievance handling.
Work closely with the payout team , have an understanding of it and resolve it in real
time if any.
Work closely with the ground team and ensure to minimize attrition numbers below
6%.
Working on OPH(order per hour), EPH(Earning per hour) to increase riders efficiency.
What Were Looking For
People with endless curiosity and hunger to learn
Owners who will think of Zepto as their own venture
Operators obsessed with customer experience
Ability to work in a fast paced environment and manage stakeholders across
different teams, good communication skills with ability to work individually
Why Join Us?
This role has direct P&L implications. Your work will drive platform conversion and
growth with significant impact on the way every customer interacts with Zepto.
This is a high impact role at Indias hottest Startup!