Rewards SME

Job Summary

The Total Rewards SME provides advanced expertise in benefits and compensation operations, ensuring compliance, governance, and efficient service delivery. The role acts as a key escalation point and drives process optimization across the benefits lifecycle.

Key Responsibilities

• Act as SME for benefits administration and total rewards processes
• Handle complex benefit scenarios and escalated cases
• Ensure compliance with regulatory requirements and company policies
• Manage vendor coordination, file feeds, and integrations
• Oversee payroll deductions validation and reconciliation
• Drive process improvements and automation initiatives
• Support audits, reporting, and governance activities
• Mentor junior team members
• HRIS Analyst — Benefits
• Oracle Fusion Benefits module: programs, plans, plan types, options, eligibility profiles
• Life events configuration (scheduled, unrestricted, administrative) and processing
• Rates and coverages, variable rate/coverage profiles
• Open Enrollment setup, testing, and processing
• Benefits fast formulas (eligibility, rate, coverage derivation)
• Benefit carrier/vendor integrations and extracts (HCM Extracts for benefit files)
• Dependent/beneficiary designation rules, certifications, and action items
• Reconciliation of deductions to payroll element entries
• ACA/regulatory reporting awareness (US context)
• Self-service enrollment testing and communication

Required Qualifications

Graduate / MBA HR / Finance preferred

Experience Requirements

4–7 years of experience in benefits or compensation operations

Key Skills & Competencies

• Strong analytical and problem-solving skills
• Ownership and accountability
• Stakeholder management capability
• High attention to detail
• Process improvement mindset

Tools & Systems

Oracle (Must), Workday, SAP, and other benefits platforms

Stakeholder Interaction

Clients, HR, Payroll, Vendors, Internal teams

Success Metrics / KPIs

• Compliance adherence
• Escalation resolution
• Audit results
• Process efficiency improvements

Language Requirements

English