Review Management Executive

Review management On Company Page Job Description

Monitor review user comments, suggestions, feedback and complaints across social handles.
Respond to negative comments, feedbacks, redressing complaints within the clients specified
turn-around time.

The incumbent must:

1. Monitor review user comments, suggestions, feedback and complaints across social handles.

2. Respond to negative comments, feedbacks, redressing complaints within the clients specified
turn-around time.

3. Manage Our companies clienteles pages and Brand Role and Responsibility

1. Social Listening

2. Social CRM, Social Analytics Regularly produce positive content for engagement with the audience.
Have an understanding of search engine behaviour, social media, forums, blogs, ratings and reviews, etc.

3. To create and maintain a favourable brand image of the company and its product.

4. The Review Management Executive is responsible for on-line content, tracking and analysis of
reputation factors and account to successful management of Brands reputation.

5. Facilitate problem resolution along with other questions. Consistently create an exceptional
consumer experience with each contact via inbound / outbound post/tweet/email. Performing an in-depth
audit of the information on the world wide web and ensure positive reputation of the Brand Continuously
monitoring /Tracking the reputation of the brand on various outlets, e.g. social media, search engines,
blogs social communities, consumer forums, etc.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.