HYDERABAD · FULLTIME
Reverse Logistic Technician II
Astreya
Hyderabad · onsite · Posted 4d ago
Sourced from
Undisclosed2–7 yrsfulltimeHyderabad
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Section · 01
About this role
Scope: Your Roles and Responsibilities: Required Qualifications/Skills:
Follows established procedures on routine work Requires detailed instructions
- Support & cross-train into all L2 ITAM services as needed to maintain day to day operations for forward and reverse logistics.
- Responsible for inventory, asset management and e-recycling.
- Use ticketing systems with a focus on customer service, SOP adherence, and quality.
- Use ticketing systems to report individual and team work accomplishments and to track metrics, review team task quality, and plan team and individual tasks.
- Utilize inventory data management software to maintain inventory accuracy and workflow.
- Triage, handle and fulfil customer requests via a web portal and in person as needed.
- Receive and inspect return shipments. Verify accurate deliveries against hardware return requests while looking for damages, shortages, wrong items and other concerns; notify the appropriate person or vendor.
- Load and unload shipments; loading dock duties as assigned.
- Maintain inventory records; assess department or warehouse needs and order supplies as appropriate; maintain stock records.
- Unbox, stock inventory on shelves, break down packing materials.
- Responsible for inventory procedures including the actual total count of stock items and spot check as needed.
- Perform cleanup duties to maintain the warehouse in a safe and orderly manner.
- Contribute to large scale global projects as needed.
- Hardware data destruction and collection for e-recycle.
- Follow all established sensitive hard drive / asset / data management and data destruction policies.
- Hardware sanitization and quality checks to ensure hardware reliability and reuse.
- Report inventory discrepancies, task progress and process gaps and assist with their correction as needed.
- Work with the compliance team on lost asset investigations and proactively provide updates.
- Explaining SOPs to other team members and ensuring others are following SOPs.
- Engage cross functional teams for ordering inventory & planning hardware shipments.
- Coordination with Third party vendors for executing collection and recycling activities.
- Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.
- High school diploma or general education degree (GED) and 2+ years related experience and/or training; or equivalent combination of education and experience.
- High attention to detail and ability to follow other technicians direction to ensure quality.
- Effectively utilize ticket, inventory, and dispatch management systems.
- Determines methods and procedures on new assignments and may coordinate activities of other personnel.
- Networks with key contacts outside one s own area of expertise.
- Proven ability to adapt to changing priorities, conditions, and circumstances while ensuring important deadlines are met.
- Strong organizational skills including effective record-keeping and maintenance techniques.
- Basic knowledge of computer hardware with the ability to learn new software.
- Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.
- If applicable at site, ability to operate material handling equipment - pallet jacks and forklifts (if certified) is a plus.
- Understands policies and objectives of the assigned program and corresponding activities.
- Knowledge of health and safety regulations.
- Proficient English communication in terms of speaking,writing and reading.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Customer ServiceComputer HardwareStock InventoryEnglish CommunicationAsset ManagementItamDispatch ManagementMaterial HandlingLogisticsReverse LogisticsrecyclingData Managementoperationsmaintenancecompliancedispatch
Section · Company
About Astreya
Astreya
IT Services & Consulting
201
employees
2001
25 years old
San Jose, California
US
₹10.8L PA avg
Avg at Astreya
About
Astreya specializes in IT solutions, enhancing operational efficiency and driving innovation for global organizations through tailored technology services.
Industries
IT Services & Consulting
Employee ratings
10 reviews
3.5/ 5
Culture
3.5
Career growth
2.3
Work-life
4.2
Employees rate it well for
Work-Life Balance39Job Security35
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