Revenue Cycle Management Associate

Listing 1 — AR Caller

Job title: AR Caller – US Healthcare RCM Company: Prismatica Health Workplace type: On-site Job type: Full-time Location: Ahmedabad, Gujarat, India Shift: US night shift Skills to add: Accounts Receivable, Denial Management, eClinicalWorks (ECW), Medical Billing, RCM, Healthcare Insurance Claims

Job description:

Prismatica Health is a US-focused revenue cycle management company handling billing, AR cleanup, and appointment scheduling for healthcare practices. We're a small, hands-on team — you'll be working real client accounts from week one, not sitting in a training queue.

We're hiring an AR Caller to work US insurance payers on outstanding claims and denials.

Responsibilities:

• Call US insurance payers to follow up on outstanding claims and denials
• Work AR aging buckets and prioritize high-value/high-risk claims
• Document call outcomes and next steps accurately in the practice management system
• Identify denial trends and flag patterns back to the billing team

Requirements:

• 1-3 years of hands-on AR calling and denial management experience
• Working knowledge of eClinicalWorks (ECW) — required
• Clear spoken English and comfort on payer calls
• Understanding of AR days, clean claim rate, and basic denial codes
• Willing to work US night shift from our Ahmedabad office

Listing 2 — Team Leader

Job title: Team Leader – US Healthcare RCM (AR & Denial Management) Company: Prismatica Health Workplace type: On-site Job type: Full-time Location: Ahmedabad, Gujarat, India Shift: US night shift Skills to add: Team Leadership, Accounts Receivable, Denial Management, eClinicalWorks (ECW), Medical Billing, RCM

Job description:

Prismatica Health is a US-focused revenue cycle management company handling billing, AR cleanup, and appointment scheduling for healthcare practices. This is a hands-on lead role on a small team — you'll run the team directly, not manage from a dashboard, and the role carries real influence on how accounts are run.

We're hiring a Team Leader to run our AR calling team and own denial resolution outcomes for our accounts.

Responsibilities:

• Lead a team of AR callers, reviewing call quality and denial resolution
• Own AR aging and denial trend reporting for assigned accounts
• Coach the team on payer-specific escalation and appeal strategy
• Act as the point of escalation for stuck claims and problem accounts
• Work directly with account leadership on client-facing metrics

Requirements:

• 4-6 years in AR calling/denial management, including prior team lead or mentoring experience
• Strong working knowledge of eClinicalWorks (ECW)
• Track record of improving AR days, denial rate, or first-pass resolution for a team
• Comfortable owning outcomes, not just assigning tasks
• Willing to work US night shift from our Ahmedabad office